About the role
Senior Salesforce technical resource part of developmemt team to clarify and develop software requirements / specifications to deliver against business or techincal objectives.
Review and design / develop, new / enhancements of the application(s) requirementsReview and delivery of technical documents and system design operational procedures, logical data model, functional and technical architecture.
Analyse quality of service and suggest improvements.
Manage the software code using version control softwares.
Provide technical support during UAT and go live.
Track and report project progress (actual and reforcast) against project plans
Create, Review and execute unit test for the code developed.
Use defect tracking system and follow resolution of defects.
Level 3 support to production issues for assigned appications within defined SLA, Follow SDLC processes.
Support regression and integration testing.
Allign / Coach team members on technical and business knowledge of application(s).
mentor team members and assist the Manager / Business in all Project aspects.
Salesforce Certified Platform Developer II / Dev501 for more than 3 to 6+years with other additional Certification like Platform App builder, Pardot, marketing cloud, digital marketing etc.
Strong hands on Salesforce Apex coding ,advance configuration, Maintain user roles and profiles, security settings, access settings etc.
User Profiles, Role Hierarchy, Sharing Rules and Security).
Strong Handson on LEX components.
Create and manage custom objects, fields, formulas, validation rules, custom workflow, and approval processes.
Strong Expertise in Salesforce Sales and Marketing cloud (Pardot).
Ability to drive End-to End delivery from Business requirement gathering, designing, development, testing and deployment.
Experience on Dataloader Salesforce1 app, Salesforce tab and Mobile portal evolutions.
Experience on Salesforce Mashups like Referential, Conga, dealmaker, etc
Experience on Salesforce security like SSO, Shield etc.
Strong experience on Salesforce integrations and evolutions like Lightning etc.
Knowledge of Devopps , Agile and other release models etc
Engage with business stakeholders from various parts of the company (Sales, Marketing, Legal, etc.) to gather business requirements for IT systems, IT integration and process automation.
Analyze business requirements and work with other analysts and systems architects to define innovative system solutions.
Prepare impact analysis documents, recommendations, executive briefings.
Organize and chair workshops with business users to refine requirements with quick POC’s and propose / validate system implementation approaches.
Identify dependencies on external systems and manage them across other IT Departments.
Produce key deliverables throughout the lifecycle of the project, for IT use as well as for business owners, such as solution proposals, user acceptance test plans, dependency matrices.
Positive attitude and good team player with strong written and verbal English communication and listening skills.
Good written and verbal communication skills, fluent English.
Customer centric approach.
Problem solving and investigation capabilities
Ability to work with aggressive schedulesAbility to lead end to end delivery.
Allign and motivate the team members with techncial and fucntional knowledge.
Advance Proficiency levele in skills like global effectiveness,customer service orientation, operational and financial excellence,knowledge and development, teamworking and networking, leadership and matrix management
Customer Marketing& Innovation
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.
Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.