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Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Key Responsibilities : aWork as an SME and help the team on technical issues bRegular Interaction with client and provide summary / report of issues and achievementscEnsure zero surprise escalations from client The Lead needs to ensure local management is aware of any potential escalationsdAssist in Tier 2 / 3 support activities for production operations of office 365eLead technical projects through design, build, test and deploy phases
Technical Experience : aShould have 6 to 8 years in managing large Exchange Online and Azure Active Directory environmentbMust needed Tools : Office 365 and Azure ADcWork with third-party vendors / professional services and in-house developers as necessarydWell versed with security aspects and maintain system security as per industry standards
Professional Attributes : aShould have experience in team managementbReview and recommend improvements within existing technical environment
Educational Qualification : BE or Equivalent
Additional Information : NA
15 years of full time education
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