Microsoft 365 SW/Application Tech Support Practitioner
Gurugram, India
2d ago

Job Description

About Accenture : Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.

We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.

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  • Project Role : SW / Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running.
  • Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

  • Management Level : 10
  • Work Experience : 4-6 years
  • Work location : Gurugram
  • Must Have Skills : Microsoft 365
  • Good To Have Skills : Microsoft Exchange
  • Job Requirements :
  • Key Responsibilities : aWork as an SME and help the team on technical issues bRegular Interaction with client and provide summary / report of issues and achievementscEnsure zero surprise escalations from client The Lead needs to ensure local management is aware of any potential escalationsdAssist in Tier 2 / 3 support activities for production operations of office 365eLead technical projects through design, build, test and deploy phases

    Technical Experience : aShould have 6 to 8 years in managing large Exchange Online and Azure Active Directory environmentbMust needed Tools : Office 365 and Azure ADcWork with third-party vendors / professional services and in-house developers as necessarydWell versed with security aspects and maintain system security as per industry standards

    Professional Attributes : aShould have experience in team managementbReview and recommend improvements within existing technical environment

    Educational Qualification : BE or Equivalent

    Additional Information : NA


    15 years of full time education

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