Customer Services - Operations Lead (f/m/d)
censhare
Gurugram, India
18h ago

Why you?

Because you love new challenges!

You ensure processes like Incident Management, Ticket workflow are carried out in accordance with agreed standards and procedures

You mentor your team and enable them to grow professionally

You analyze censhare application problems and configuration issues and resolve them

You align with all stakeholders (their responsible support roles) that contribute to the Service Desk on changes that may have an impact on the scope of the SD or on the global support process

You establish service level agreements (SLAs) and operating level agreements in alignment with company objectives and customer needs

You initiate and track support tickets from start to resolution

You support our operations team in managing application servers.

You monitor the application servers on datacenter and take appropriate actions in case of failures

You are flexible to work in shift timings

Because you have a lot to offer :

6+ years of experience in managing complex IT applications support process

Knowledge in the administration of Java and web applications, ideally Content Management Software

Basic knowledge of Web technologies (XML, HTML, Javascript) and SQL (Oracle / Postgres)

Good knowledge and understanding of Linux and its flavors

AWS knowledge is plus

Excellent oral and written communication skills in English and good communication skills with exposure to client communication and sense of responsibility, reliability and accuracy

Ability to work independently under pressure and quick comprehension of complex tasks

Because being a Customer Services - Operations Lead (f / m / d) at censhare matters :

As a Customer Services - Operations Lead, you are the expert for analyzing and resolving application issues for our customers, partners, and your colleagues at censhare.

You will be working in an international team together with skilled colleagues in India, Germany, Switzerland and USA mainly on our sophisticated but therefore complex product.

You will find a modern work environment with space for individuality, flat hierarchies and fast decision-making process.

Why us?

Because we have a lot to offer!

Of course, we move with the times : flexible working hours / remote working

Use of the latest technologies and equipment

Continuous feedback + an inhouse academy brainery which means a large scope for personal and professional development

We love to celebrate! Not only our summer and Christmas parties are a blast. There is also a surprise that awaits you for your birthdays

While at the office nobody should fall asleep or get dehydrated : coffee, tea & water are always available

Because we are censhare!

We rely on flat hierarchies and fast decision-making processes. Every employee has the opportunity to contribute to the further development of our company

We collaborate with highly motivated, competent colleagues from more than 30 different countries, using the latest technologies

You have the opportunity to work on projects for world renowned brands (take a look at our client list)

We take care of our employees by valuing and respecting everyone for who they are. We highly appreciate every individual's development and background that contributes to the value of the team.

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