Description and Requirements

Must have knowledge of monitoring tools like Splunk and AppDynamics

Monitor and perform initial triage on Application alerts within the defined SLA and assess impact of each event.

Engage and work with different stakeholders to triage and fix issues.

Document issue timelines, troubleshooting gaps and resolution steps.

Create and maintain KEDBs on the document repository.

Create Deployment Change request and required documentation.

Create, modify, and troubleshoot Jenkins jobs used for deployment automation.

Install SSL Certificates as requested.

Manage SSL Certificate renewal process for certificates owned by eCommerce.

Provide Tier 2 Prod / Non Prod application Support.

Facilitate app check outs in compliance with the Change Management process.

Fulfil assigned server and database maintenance tasks.

Deliver assigned compliance and risk assessment tasks.

Good to have knowledge of DevOps Tools like Jenkins.

Good to have ITIL certification or knowledge of ITIL concepts.

Good to have knowledge Core Java, UNIX, Database, Confluence, SQL, Splunk and AppDynamics.

Should be comfortable in working 24*7 support including night shifts.

Additional Job Description

Must possess good verbal written communication skills.

Ability to work in a team and handle pressure and demands.