Job Skill : Telecom Order Management
Designation : Management Level - 12-Associate
Job Location : Bengaluru
Qualifications : Any Graduation
Years of Experience : 1-3 years
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.
We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers.
With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
Visit us at www.accenture.com
You will be aligned with our Network Operations vertical which ensures that we maintain a robust common integration framework to help communications clients address challenges, increase their margins, improve asset realization, improve customer service, increase revenues, reduce overall costs and accelerate sales cycles.
The Telecom Operations team is involved in developing structures, processes and capabilities for managing and monitoring telecommunications networks.
In Telecom Order Management, you will handle end to end order management, installation, testing & customer connections bringing in efficiencies & centralization of telecom quote, order, delivery, track and change to the world of telecom.
You will be managing the service instances for the entire lifecycle, from initial fulfilment & activation to service changes and service recovery, and identify & correct fallout encountered during the provisioning process for both data and voice services.
Good to have skills : English,Customer Service Management,Order Management,Customer service - Inbound,Good communication skills,Ability to solve problems,Build strong, ongoing relationships with customers,Analytic skills,Computer / Technological Skills
Roles and Responsibilities
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. Your expected interactions are within your own team and direct supervisor.
You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
The decisions that you make would impact your own work. You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
Please note that this role may require you to work in rotational shifts.
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