As a Senior Sales Engineer, you will be responsible for working with our larger customers to understand their individual database monitoring and optimization needs and build out innovative and differentiated solutions that will help these organizations to simplify the management of their database environment.
You will need to understand the capabilities of SolarWinds software, the needs of our customers, and facilitate a meeting of the two.
You will work in a partnership with our sales team who will handle the commercial and legal requirements, while you focus on becoming a trusted advisor with our key customers to earn their trust and deliver amazing results.
To achieve results, you will need to be comfortable working with product specialist engineers, business unit resources, marketing and product.
This position requires the ability to effectively perform detailed product demonstrations, during which you must effectively promote product solutions, answer audience questions and clearly ascertain the prospect’s needs and requirements.
As a Senior Sales Engineer, you must demonstrate broad and deep knowledge of the entire SolarWinds’ Database product portfolio.
Qualified applicants will have a minimum of 5 years relevant pre-sales experience.
Build proof of concept (POC) solutions for customer evaluations as part of the sales engagement process. Customize prospect’s environment to meet all technical requirements to satisfy POC.
Help install and configure on-premises and cloud-based database monitoring and optimization products.
Leverage the consultative sales process for prospective users to determine product capability assessment and validation, as it applies to the technical sales process.
Assist sales reps in offering product solutions that solve business needs and overcome challenges. Explain benefits of
SolarWinds products and achieve cross-selling.
Assist prospects during the product evaluation cycle by responding to technical queries via email. Troubleshoot with developers and provide online remote assistance to solve moderately complex pre-sales support problems.
Perform advanced troubleshooting techniques on all SolarWinds database products. Field escalations to product or development teams.
Identify product-specific areas for improvement to enhance the evaluation experience.
Conduct detailed, online technical deep-dive demonstrations and webinars, while effectively promoting product features, answering audience questions, and clearly ascertaining the prospect’s needs and requirements.
Deliver training, in-person or via technical webinars, on new and updated products to pre-sales, other staff, and partners.
Travel locally, nationally, and internationally for trade shows, customer visits, and headquarters visits.
Write technical responses to RFP, RFQ, and RFI documents.
5+ years of experience working with Microsoft SQL Server and / or other database technologies. Strong knowledge or first-hand experience with database administration and performance optimization.
Strong oral and written business communication skills in English.
Experience in a customer facing role, such as pre-sales consultant or solution architect.
Excellent presentation skills, with experience in presenting in person (one to one & group settings), on stage, webcasts, or phone.
Excellent technical and customer interaction skills.
Strong reasoning and technical troubleshooting skills.
Technical aptitude and ability to quickly learn new database technologies.
Desirable experience :
Experience as a DBA practitioner such as Database administrator or Manager.
Experience with Microsoft SQL Server and Azure data technologies, including installation, configuration, TSQL coding, performance monitoring and tuning.
Experience with other relational and NoSQL technologies such as Oracle, PostgreSQL, MySQL, MongoDB, IBM DB2 etc. preferred.
Microsoft SQL Server Database Certifications (MCSA / MCSE), Oracle Certified Professional (OCA / OCP), Azure Database Administrator and / or other certifications a plus.
BS / BA or master’s degree in Engineering, Computer Science, or equivalent education / experience.
Experience in presenting to C-level audiences or in similar Enterprise settings.
Good knowledge of application and virtualization infrastructures.
Good knowledge of computer networking fundamentals.
Oral and written business communication skills in other languages, such as Bahasa Indonesia or Thai a plus.