Quality Principal Engineer – Enterprise Server Software India R&D
Dell Technologies
Bengaluru, India
2d ago

Job Description

Job Title - Quality Principal Engineer Enterprise Server Software

Dell Overview :

Dell provides the technology that transforms the way we all work and live. But more than a technology company we are a people company.

We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.

We can’t wait for you to discover this for yourself as a Quality and Customer Experience Principal Engineer on our ISG Quality team in Bangalore.

About Business Unit :

Quality is everything at Dell. It’s what we’re known for and we build it into all our processes. In Quality Engineering we play a central role in managing the product quality and customer experience of Enterprise Server Software and firmware products.

Our team defines strategy not to mention governance for the implementation of quality standards and methodology.

Key Responsibilities :

  • Customers first approach to ensure high quality products both from a (i) software perspective and (ii) in the eyes of our customers.
  • Be the voice of customer to internal product core teams and drive meaningful, actionable and customer impacting improvements into the software product development life cycle.
  • Data analysis and representation- Mine customer issues and feedback data from various channels like support calls, customer surveys, customer visits etc.
  • analyze and investigate trends and drive actions into the product teams with a point of view on product quality and CE.

  • SW product quality end-to-end ownership - Proactively engage with customers and customer facing teams to identify CE improvement opportunities for the SW products that you own.
  • Develop deep product knowledge, ensure product life cycle rigor w.r.t quality and CE and good understanding of the customer impact for all deliverables.
  • Governance - Ensures quality goals and performance measurements are met. Monitors quality results and identifies exceptions requiring investigation.
  • Drives investigation, capture, root cause failure analysis, containment, corrective actions and process improvements to prevent issue recurrence.

    Conducts quality post-mortem and documents lessons learned and recommendations to prevent recurrence of quality issues.

  • Leadership Stakeholders management - Represent the product quality and customer experience through dashboards, scorecards and recommendations in all required leadership and product forums.
  • Drive software quality initiatives and transformation programs as required, by deriving strategic plans, lead and guide junior team members with their execution for on-time results.
  • Strong project management skills to define a project, schedule, lead a project team and deliver results on time with clear readouts and reporting.
  • Data Analysis :

  • Strong knowledge and experience in data analytics
  • Analyze incoming customer insight data to find trends / themes and represent the data with a point of view
  • Manage customer quality escalations starting with the analytical investigation through the timely development and delivery of a solution
  • Essential Requirements

  • Bachelor’s degree in Engineering or equivalent with 12+ years experience
  • Quality, Sales support, account management or Customer support experience
  • Data analytics experience
  • Product development life cycle exposure preferably Enterprise Servers
  • Cross-functional collaboration and influence skills
  • Self-motivated and results driven
  • Good business acumen
  • Excellent negotiation and communication skills
  • Strong interpersonal skills
  • Problem solving skills
  • Desirable Requirements

  • R, Python programming knowledge or experience
  • Data automation experience
  • Benefits :

    We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.

    If you’re ready to develop cutting-edge software for a changing world, this is your opportunity to develop with Dell.

    Our EVP :

    Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership.

    Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

    Apply now!

    Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

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