Research Manager
Kantar Millward Brown
India - Mumbai
22d ago

The primary responsibility is to work with Unit Head to serve as a liaison between MB and its clients, with responsibility for revenue & margin assurance & appropriate high levels of service to those clients.

Brand and Kantar Statement :

A leading research agency, we help clients to grow great brands and improve marketing efficiency by analysing, interpreting and understanding the world around us.

At Kantar Millward Brown, our services include qualitative solutions, neuroscience, brand equity and advertising, media and digital effectiveness.

Join us and you’ll be part of 30,000 colleagues and 12 world leading research, data and insight brands at Kantar. At the heart of WPP, our unique consumer insight inspires clients to flourish in an extraordinary world

Key Outcome Statement :

  • Oversees relationships with his / her identified clients, ensuring that their needs are being met and that they are receiving appropriate levels of service
  • Oversees relationships with his / her identified clients, ensuring that their needs are being met and that they are receiving appropriate levels of service
  • Accountable for client relationships and satisfaction; builds strong rapport and trust; raises client expectations
  • Deep involvement with client projects, including interpretation, development of recommendations, presentation of findings
  • Creates strong working relationships with clients (advertising knowledge for agency)
  • Constantly seeks opportunities to develop new business amongst existing clients and identification and development of new business opportunities outside the existing client base
  • Works with Head of MB India Firefly on initiatives and products and strives for the implementation of best practice in the team
  • Manages a team to meet operational targets, including : Setting objectivesConducting performance evaluationsMonitoring of progress of staff under their management
  • Overall quality of the services provided to his / her clients
  • Management of project level budgets, in collaboration with the MD & Head of MB India Firefly, estimate and plan budgets, resources and profitability of projects.
  • Takes responsibility for P&L on own accounts

  • Is able to write successful proposals, make effective pitch presentations and win pitches.
  • Ability to develop appropriate and innovative research designs (in line with global qualitative initiatives); provides insights to all stages from proposal preparation, design, survey study methods and report write-ups
  • Acts as an advisor and source of technical advice to members of his / her team or office
  • Helps drive company development, such as new approaches, improvements to company efficiencies
  • MB Qualitative Tools & Techniques has strong understanding knowledge, but more importantly the ability to transform tools to make an insightful and memorable imprint on the organization
  • Assists with recruitment of staff
  • Contributes to the qualitative training programs and activities within the office
  • Ensures training and career development of staff
  • Acts as an advisor and source of technical advice to members of his / her team or office
  • Represents Millward Brown at professional functions and activities
  • Accountable for client relationships and satisfaction; builds strong rapport and trust; raises client expectations
  • Deep involvement with client projects, including interpretation, development of recommendations, presentation of findings
  • Creates strong working relationships with clients
  • Constantly seeks opportunities to develop new business amongst existing clients and identification and development of new business opportunities outside the existing client base
  • Works with Unit Head of on initiatives and products and strives for the implementation of best practice in the team
  • Manages a team to meet operational targets, including : Setting objectivesConducting performance evaluationsMonitoring of progress of staff under their management
  • Overall quality of the services provided to his / her clients
  • Management of project level budgets, in collaboration with the Unit Head, estimate and plan budgets, resources and profitability of projects.
  • Takes responsibility for P&L on own accounts

  • Is able to write successful proposals, make effective pitch presentations and win pitches.
  • Ability to develop appropriate and innovative research designs (in line with global qualitative initiatives); provides insights to all stages from proposal preparation, design, survey study methods and report write-ups
  • Acts as an advisor and source of technical advice to members of his / her team or office
  • Helps drive company development, such as new approaches, improvements to company efficiencies
  • MB Qualitative Tools & Techniques has strong understanding knowledge, but more importantly the ability to transform tools to make an insightful and memorable imprint on the organization
  • Assists with recruitment of staff
  • Contributes to the qualitative training programs and activities within the office
  • Ensures training and career development of staff
  • Acts as an advisor and source of technical advice to members of his / her team or office
  • Represents Millward Brown at professional functions and activities .
  • The RM reports to AD / GAD

    Capabilities Statement :

    The following skills are essential :

  • At least 1 3 years’ experience in Client Service
  • Proven knowledge of market research
  • Preferred proven knowledge of MB products and philosophy
  • Proven skills in team management and leadership
  • Developing skills in staff development
  • Background and experience in P&L management
  • Demonstrated ability to build strong client relationships
  • Developing skills in the development of business
  • Strong presentation and interpersonal communication skills
  • Excellent command of English, both written and verbal
  • Apply
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