PS Quality Manager II
HP
Bangalore, Karnataka, India
48m ago

Are you a passionate leader who enjoys solving solving customer issues? Come lead a well established team that is driving customer success.

Partner with PS GBU and CO to deliver resolution to complex issues. Use the latest social media and early warning tools to identify potential issues and drive process innovations.

Connect directly to top account IT admins to learn about the customers environments and drive generation over generation improvements to our products and services.

Applies expert subject matter knowledge to manage staff activities in solving most complex business / technical issues within established policies.

Manages activities of non-exempt / exempt individual contributors (typically Expert / Master) and / or MG1s. Has accountability for a large multi-department area(s) or location(s) with significant impact on business unit results and organizational strategy.

Acts as a key advisor to senior management on the development of overall policies and long-term goals of the organization.

Plans, manages and monitors high-end operational / tactical activities of Staff. Staff members 'primary focus is on either high-end tactical or broad strategic issues or a combination of both.

Recruits and supports development of direct staff members. Position reports to Director.

Responsibilities :

  • Leads Issue Resolution Core teams on large, complex Quality class issues
  • Partners with the Global Business units to design / deploy programs driving generational improvements in product experience
  • Partners with the Digital & Social ecosystem to modernize Quality management sources and methods
  • Provides direct and ongoing leadership for an organization of multiple subordinate managers and individual contributors designing and developing quality assessment, management and improvement solutions utilizing multiple disciplines for products, systems, and services.
  • Manages headcount, deliverables, schedules, and costs for multiple ongoing projects and programs, ensuring that resources are appropriately allocated and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps.
  • Engages with program managers, marketing, supply chain, technical leaders and executives to communicate program status, escalate issues, and guide and influence strategic decision-making.
  • Manages relationships with outsourced partners and suppliers, including setting expectations regarding deliverables, product quality, schedules, and costs;
  • ensures that team members are effectively communicating and collaborating with outsourced resources.

  • Proactively identifies opportunities for process improvement and cost reductions opportunities.
  • Provides overall people-care management for direct reports, including hiring, setting and monitoring of annual performance plans, coaching, and career development;
  • drives and fosters organization-wide performance standards, expectations, and practices to support ongoing team member and process development.

    Education and Experience Required :

  • Bachelor's Degree or equivalent experience required. Advanced university degree preferred.
  • Lean Six Sigma or other Quality certification preferred.
  • Typically 10 or more years of related work experience, including 5 or more years of people management experience.
  • Knowledge and Skills :

  • Advanced leadership skills, including coaching, teambuilding, conflict resolution, and management.
  • Advanced project management skills including time and risk management, resource prioritization, and project structuring.
  • Excellent analytical and problem solving skills.
  • Strong people management skills to drive workforce development across geographies and achieve desired results.
  • Advanced communication skills catered to a wide variety of audiences. (e.g. written, verbal, presentation); mastery in English and local language.
  • Superior business acumen, technical knowledge, and industry experience encompassing one or more quality management domains.
  • Advanced multi-tasking and prioritization skills.
  • Advanced relationship management skills, including partnering and consulting.
  • Strong understanding of HP's policies and processes.
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form