Delivery Manager - Cloud Operations (13-15 yrs) Bangalore (Systems/Product Software)
Bangalore, India
3d ago
source :

JD :

  • Candidate must have minimum educational qualifications of BE / BTech or equivalent 4+ years degree. MS / MBA would be considered a plus.
  • Must have experience of managing Operations Managers (managing a team)
  • Minimum of 13+ years- experience work in large scale infrastructure support activities
  • 8+ years of proven prior experience managing 24x7 support operations at Project Manager responsibilities
  • Experience in various functions of Cloud Operations, Presales, Transition, Delivery.
  • Experience in managing teams in multi / hybrid cloud environments
  • Extensive hands on experience on complete project life cycle from RFP / RFI to Steady State delivery.
  • Experience in automation and automation tools
  • Creates and executes project work plans and revises as appropriate to meet changing needs and requirements
  • Well versed with ITIL frame work, various delivery models (Onsite ,Offshore,Global Delivery Model, Dedicated and Shared services, Global Command Center- ) etc.
  • Suggest Transformation Themes, improvements which can bring in efficiency to the process & hence bring down operational cost.
  • Be able to govern multiple projects / customers and be the face to customer for delivery escalations and improvements.
  • Develops lasting relationships with client personnel that foster client ties
  • Continually seeks opportunities to increase customer satisfaction and deepen client relationships
  • Builds a knowledge echo system to manage the 24x7 support project with less or no dependency on people
  • Excellent abilities in team communications and consensus building
  • Facilitates team and client meetings effectively
  • Effectively communicates relevant project information to superiors
  • Delivers engaging, informative, well-organized presentations
  • Resolves and / or escalates issues in a timely fashion
  • Genuine interest and takes pride in mentoring team members
  • Proficiency in productivity applications - Microsoft Word, Excel, SharePoint, Project and PowerPoint
  • Have an open mind to take on any new challenges
  • Be agile and open to short term business travels to customer locations
  • Apply
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