Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.
In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Ensure adherence and execution of customer on-boarding, KYC, EWSS alert management, Static data update, Fixed Deposits & NRI account guidelines.
Review and implement new processes / initiatives post necessary approvals, which will help in robust checks in customer on-
boarding process and drive DFNO.
Ensure adherence of controls, risk and RBI CIP & CAP guidelines along with India KYC guidelines, including de-dup exception handling, PAN & Aadhaar Name mismatch for digi.
Ensure all activities related to KYC, PEP, Alert monitoring is adhered with respect to guidelines and completed within agreed SLA / TAT
Regulatory guidelines are adhered to as per defined guidelines by L&C and RBI.
Ensure implementation of Re KYC, Inactive, Dormant and CKYC process
Ensure strict execution of Fixed Deposits (INR & FCY) and support FCNR related products
Execution of Debit Card PIN and RIB PIN / UID activities
Ensure Welcome Kit despatch and delivery as per TAT with 100% accuracy
Obtain minimum satisfactory audit rating for the team
Ensure and implement BOD & EOD controls on exception activities
Outbound call to customers for KYC / AML checks
1 A minimum of 2-3 years’ experience in retail banking with experience of AML / KYC and banking operations.
2 Sound knowledge of KYC, AML and Retail account services guidelines.