Senior Officer, Specialist, Operations, Account Services, Consumer Banking, Technology & Operations
DBS Bank
Mumbai, India
4d ago

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.


  • Ensure adherence and execution of customer on-boarding, KYC, EWSS alert management, Static data update, Fixed Deposits & NRI account guidelines.
  • Review and implement new processes / initiatives post necessary approvals, which will help in robust checks in customer on-
  • boarding process and drive DFNO.

  • Ensure adherence of controls, risk and RBI CIP & CAP guidelines along with India KYC guidelines, including de-dup exception handling, PAN & Aadhaar Name mismatch for digi.
  • Ensure all activities related to KYC, PEP, Alert monitoring is adhered with respect to guidelines and completed within agreed SLA / TAT
  • Regulatory guidelines are adhered to as per defined guidelines by L&C and RBI.
  • Ensure implementation of Re KYC, Inactive, Dormant and CKYC process
  • Ensure strict execution of Fixed Deposits (INR & FCY) and support FCNR related products
  • Execution of Debit Card PIN and RIB PIN / UID activities
  • Ensure Welcome Kit despatch and delivery as per TAT with 100% accuracy
  • Obtain minimum satisfactory audit rating for the team
  • Ensure and implement BOD & EOD controls on exception activities
  • Outbound call to customers for KYC / AML checks
  • Requirements

    1 A minimum of 2-3 years’ experience in retail banking with experience of AML / KYC and banking operations.

    2 Sound knowledge of KYC, AML and Retail account services guidelines.

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