CFTS Switching and Routing.- Technical Support Engineer 3
Juniper Networks
Bangalore, KA, India
22h ago

Title : Technical Support Engineer S witching and Routing.

Business Unit : Juniper TAC CFTS.

Experience Required : 5+ yrs.

Customer Focused Technical Support (CFTS)

Juniper Networks’ "Customer Focused Technical Support" Services provide Customer with access to a designated team of senior engineers with extensive experience and highly focused troubleshooting skills relevant to a Customer’s network profile and operations requirements.

This team will work with Customer to develop network and feature knowledge that enables the provision of tailored support services.

It will also provide Customer with confidence that high priority problems are being handled by professionals who fully understand the Customer’s network and its complexity.

The responsibilities includes,

  • Lead and drive troubleshooting on Customer reported issues.
  • Isolate Product issue at hardware / software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix.
  • Be a customer advocate for timely resolution of the problems reported, understand the environment / network and impact on business.
  • Gain in-depth knowledge of the infrastructure and technologies that are present in customer’s network profile; including their network topology, features, configurations, and service history, which results in faster resolution.
  • Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution.
  • Keep the other support teams trained on the designated CFTS customer network, practices followed.
  • Provides technical expertise and guidance during testing, deployment and operational phases for CFTS Customers.
  • Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities.
  • Mentor newly hired support engineers and peers in technical areas of specialty.
  • Products to be supported - Juniper Routing platforms (PTX, MX)
  • This is an individual contributor role. There will be weekend coverage as per roster and pager rotation coverage.

    Primary Skills required :

  • Excellent Customer handling and communication (verbal and written) skills
  • Thorough understanding of -

  • Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS)
  • Layer 2 technologies (Ethernet, 802.1q / p VLAN, BFD, STP, RSTP, ARP, LACP)
  • Multicast protocols IGMP, IGMP-snooping, PIM
  • MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS.
  • Prefer to have understanding / Exposure / Expertise in one or more areas :

  • Advanced Multicast technologies- NG-MVPN, Draft Rosen
  • Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN
  • Perl / Python / Unix / Expect scripting
  • Experience :

    Requires B.E. in Electronics / Engineering or Computer Science ( or equalent) with minimum 5 years’ experience in Networking Industry.

    Following candidates having any of following experience will be preferred and minimum experience criteria may not apply -

  • 2+ years extensive JUNOS experience OR minimum 3+ years’ experience in Troubleshooting Datacentre networks, Enterprise core networks.
  • Platform Knowledge : Juniper (routers, switches), Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent)
  • Preferred Certifications - JNCIS / JNCIP / JNCIE

    About Juniper Networks

    Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking.

    The company serves customers and partners worldwide. Additional information can be found at


    Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking.

    Our products and technology run the world's largest and most demanding networks today, enabling service providers, enterprises, and governments to create value and accelerate business success.

    Everyday our 9,000+ colleagues come together across 46 countries to realize our company vision - Connect Everything, Empower Everyone.

    We are innovating in ways that empower our customers, our partners and ultimately, everyone, in a connected world. These customers include the top 130 global service providers, 96 of the Fortune 100 and hundreds of public sector organizations.


    Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected.

    We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people.

    The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work.

    At Juniper we believe this is more than a job - it's an opportunity to help change the world...

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