Senior Engineer, Tech Ops
Chennai, Tamil Nadu, India
6d ago

Job Description

Your role in helping us shape the future :

As an Engineer, Technical Operations, you will be supporting triaging activities for all production issues (Software) related to Intelsat Inflight’s core services such as In-Flight Connectivity (IFC) / In-Flight Entertainment (IFE) / IPTV on retrofit and next generation Onboard Experience (OX) architectures.

Primary responsibility will be to generate multiple log analysis reports for isolating the failure in production networks.

You will work on production issues by data collection, analyze / troubleshoot and assessing the impact of product SW / Configuration on system availability.

In addition, you will work with cross functional teams on getting them resolved as early as possible. You will have desire to gain thorough technical knowledge on end-to-end system on various Intelsat’s commercial aviation technologies.

You will be expected to build strong system level technical knowledge and use critical thinking to resolve issues faster.

Additional responsibilities include but not limited to engage in PI (Agile teams) to understand the roadmap of upcoming features and services, lab setup for reproducing field issues and writing automation scripts for generating reports.

Are you up to the challenge?

  • Develop a strong background in Intelsat Inflight’s technology platforms (KU, 2KU, ATG, ATG4 and GGV / IPTV) as well as third party technologies
  • Understanding complex systems and able to diagnose and isolate the failures to a product / component level using various scripts such as Shell, Python, Linux etc.
  • Triage SW defect via strong analysis techniques (log / data analysis, defect tracking, etc.). Determine and document initial root cause, impact, severity, and frequency of failures
  • Drive Incident Review Board (IRB) and SW Quality Review (SQR) processes and reviews with cross functional teams / leaders
  • Generate test plans for reproducing field issues in lab environment
  • Create reports for complex / critical production issues for senior management
  • Define, measure, and accomplish documented individual / team Objectives and Key Results (OKR’s)
  • Support cross functional teams on their OKRs
  • Support the field operation team by troubleshooting / triaging SW issues by following the defect management process, while being a strong voice for process adherence.
  • Participate and engage in Incident Review Board (IRB) process and drive improvements
  • You should definitely have :

  • 5+ years of system level troubleshooting experience working on complex systems
  • System thinking skills for isolating issues within a complex network
  • BS degree in Engineering / Computer Science disciplines
  • TCP / IP, Linux / Shell Scripting, Packet Capture / WireShark, Jira, Wiki, Test Director
  • JQL, SQL, Python, Java, Go, Git, Jenkins (CI), Spinnaker (CD), AWS
  • CMP, Sumo, AAA, Kibana, Elasticsearch, Toaster, Flight Summary, Network Analysis
  • Excellent Verbal / written communication skills
  • Ability to work independently with minimal supervision
  • Flexibility to work occasional weekends or off hours, as emergencies arise
  • Proactively seek continuous learning and continuous improvements
  • Mentor new members and create personal development goals
  • Motivation to learn new products, services, and technologies
  • It would be nice if you had :

  • Strong networking background with CCNA / CCNE certifications
  • Working knowledge of Agile methodologies (Scrum, Kanban, SAFe PI), DevOps, CI / CD
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