Responsibilities will include - Build product documentation that would help our customers and internal teams to use our product without any 3rd party assistance.
Work with the product team to understand the new features that are developed and update product documentation to educate customers and internal teams.
Assure that all educational material is built and updated in conjunction with each product release. Maintain a training calendar and deliver ongoing training to customers, partners and employees.
Work with Executive leadership to define Education Services strategy, define KPIs, track utilization. Develop strong working relationships across product, consulting, sales, client success & marketing teams- Contribute to the Product team by offering ongoing inputs and learning from education sessions into usability areas.
Continue to drive and improve self-help within regional customers. Required Skills - 2 years of experience in content writing and content management Prior experience in delivering trainings (classroom and remote) is an advantage Good understanding of the CEM space would be an advantage Good content writing skills will be a big plus Ability to measure and assess the staff training needs on the product Strong communication and interpersonal skills A passion for continuous learning Innovative thinking More Information INR Month Experience 2 - 6 Years Qualification Graduation