Assistant Manager - OTC Collections
Genpact
Hyderabad, India
1m ago

Responsibilities

  • Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
  • Respond to email / phone queries related to disputed invoice
  • Research and analyze the disputes / deductions in ERP
  • Follow-up with various departments to get supporting documents / info for dispute / deductions resolution
  • Find opportunities and recommend solutions for process and automation improvements
  • Daily reporting of individual portfolios to track and supervise the past dues
  • Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
  • Work as a phenomenal teammate to process any Adhoc request in a timely manner.
  • Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, optimal and expertly.
  • Call out problems to senior staff members and or management as appropriate.
  • Qualifications we seek in you

    Minimum qualifications

  • Any Graduate
  • Strong Communication Skills (verbal and written)
  • High Energy level
  • Preferred qualifications

  • Good customer handling skills
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