Customer Services Executive - CSE
AP Management Consultants
Chennai, IN
3d ago

Job Description

Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries.

Prepare, analyze and organize required documents.

Validating and confirming all ocean / air shipment bookings

Managing shipments from origin to destination.

Sending new shipment bookings to customers.

Manage daily emails / phone calls from customers

Direct customer questions / concerns to the respective department for handling and respond with an answer to the customer.

Organize and maintain all relevant customer correspondence and documentation in good order

Required Candidate profile

Understanding of Planning, Scheduling, stock Management, Shipping, freight and Documentation

Experience of working within a Supply Chain function is a must.

Understanding of order planning & order scheduling functions.

Experience of working with logistics & freight companies required.

Knowledge of International Trade regulations.

Proven ability to build strong customer relations.

Must have excellentwritten and verbal communication Skills in English.

Experience of working with ERP software, JDE 9.1 would be an advantage.

Good MS office, excel and power point skills.

Salary : Not Disclosed by Recruiter

Industry : FMCG / Foods / Beverage

Employment Type : Full Time, Permanent

Keyskills

planningorder managementStock ManagementShippingSupply Chainorder fulfilment

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