Chat Support Specialist at Squadrun Inc
Squad combines crowdsourcing and AI in one platform to help solve large-scale operational processes. Humans are great at solving complex tasks but perform poorly at repetitive tasks whereas ML works great with bounded repetitive problems & fails with open problems.
We see ML & a distributed workforce as two key phenomenons that would drastically change how work gets done in the future.
We leverage these two in the following product offering :
Squad Voice : Our elastic distributed team of 1000+ trained call-agents to reach out to prospective inbound leads within a matter of minutes, and effectively nurture and qualify them for sales teams, making sales for the customer extremely streamlined and predictable.
We also optimize several call variables to create a significant increase in conversions. Customers include fintech, edtech, commerce players in India.
After scaling this product in India, we launched SquadVoice in the US Market , targeting the Real Estate industry, and are looking to scale this further.
Manage and resolve inbound customer inquiries via chat and email within the assigned TAT.
Write and maintain internal knowledge base to allow other team members to save time when responding to common customer inquiries
At least one year of sales and customer service experience via live chat
Effective reading and writing English communication skills
Excellent communication, listening, and organizational skills
Must be able to adhere to schedule changes based on department and / or business
Must be an energetic self-starter with the ability to work both independently and within a team
Excellent time management skills, attention to detail and the ability to multi-task
Competent in MS office and web browser environments
Knowledgeable of social media applications, such as Facebook, LinkedIn, Twitter, etc.
Ability to continually display a positive attitude.
Location : Noida
Shift : Night Shift ( US timing )
Compensation 3.6 - 4.8 LPA (fixed + variable component)
5 days working
Free food, tea & coffee
Why should you consider us seriously?
We have an audacious vision of reimagining how work gets done! We're one of the few applications of AI / Machine Learning that actually has a massive market and business model to create a long term valuable business rather than a short-term acquisition play!
In the last one year, we have built a product and solved problems for some of the largest brands in the world and tested platform at scale (processed 100+ million units of data;
10+ million calls). We have plans to grow 10x in the next 1.5 years.
We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and the Silicon Valley (Blume Ventures, 91springboard, senior product execs at Square, Genpact & Flipkart;
co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc)
Our platform empowers college students, stay at home mothers and grey collared workers as a stable source of income for working on their smartphone ( Android App Link ).
Our contractors earn 3x of what a typical back office BPO employee makes. For us, this is truly impactful. Every day, we see success stories such as this one -
how a single mother is sustaining her self . Empowering our contractors to be financially independent is a strong part of our vision!
This is just the beginning and we're here to change the world. : )