Chat Support Specialist
Noida, India
2d ago

Chat Support Specialist at Squadrun Inc

About Squad

Squad combines crowdsourcing and AI in one platform to help solve large-scale operational processes. Humans are great at solving complex tasks but perform poorly at repetitive tasks whereas ML works great with bounded repetitive problems & fails with open problems.

We see ML & a distributed workforce as two key phenomenons that would drastically change how work gets done in the future.

We leverage these two in the following product offering :

  • Squad Voice : Our elastic distributed team of 1000+ trained call-agents to reach out to prospective inbound leads within a matter of minutes, and effectively nurture and qualify them for sales teams, making sales for the customer extremely streamlined and predictable.
  • We also optimize several call variables to create a significant increase in conversions. Customers include fintech, edtech, commerce players in India.

    After scaling this product in India, we launched SquadVoice in the US Market , targeting the Real Estate industry, and are looking to scale this further.

    Responsibilities :

  • Manage and resolve inbound customer inquiries via chat and email within the assigned TAT.
  • Write and maintain internal knowledge base to allow other team members to save time when responding to common customer inquiries
  • Requirements

  • At least one year of sales and customer service experience via live chat
  • Effective reading and writing English communication skills
  • Excellent communication, listening, and organizational skills
  • Must be able to adhere to schedule changes based on department and / or business
  • Must be an energetic self-starter with the ability to work both independently and within a team
  • Excellent time management skills, attention to detail and the ability to multi-task
  • Competent in MS office and web browser environments
  • Knowledgeable of social media applications, such as Facebook, LinkedIn, Twitter, etc.
  • Ability to continually display a positive attitude.
  • Logistics

  • Location : Noida
  • Shift : Night Shift ( US timing )
  • Compensation 3.6 - 4.8 LPA (fixed + variable component)
  • 5 days working
  • Free food, tea & coffee
  • Why should you consider us seriously?

  • We have an audacious vision of reimagining how work gets done! We're one of the few applications of AI / Machine Learning that actually has a massive market and business model to create a long term valuable business rather than a short-term acquisition play!
  • In the last one year, we have built a product and solved problems for some of the largest brands in the world and tested platform at scale (processed 100+ million units of data;
  • 10+ million calls). We have plans to grow 10x in the next 1.5 years.

  • We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and the Silicon Valley (Blume Ventures, 91springboard, senior product execs at Square, Genpact & Flipkart;
  • co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc)

  • Our platform empowers college students, stay at home mothers and grey collared workers as a stable source of income for working on their smartphone ( Android App Link ).
  • Our contractors earn 3x of what a typical back office BPO employee makes. For us, this is truly impactful. Every day, we see success stories such as this one -

    how a single mother is sustaining her self . Empowering our contractors to be financially independent is a strong part of our vision!

    This is just the beginning and we're here to change the world. : )

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