Customer Service Representative
Sunshine
Patna, India
3d ago

Job Description

Available Job Location : Delhi, Patna, Darbhanga, Lucknow, Varanasi, Kanpur, Ranchi, Deoghar, Kolkata, Bhubaneswar, Bhopal, Indore.

JOB RESPONSIBILITIES

The following responsibilities are associated with this job role :

Assist passengers with self-service check-in kiosks

Inspect and verify passenger documentation

Issue boarding passes and reschedule passengers affected by flight interruptions or

cancellations

Manage passenger baggage processing including handling and fee calculation if applicable

Assist passengers as needed through arrival and check in processes including support for

passengers with special requirements such as unaccompanied minors (UM), VIP passengers

and passengers needing wheelchair assistance

Direct passengers through Customs, Immigration, and quarantine as required

Make public address announcements as required

Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate

checked bags (cleared through security) are made available for loading upon departure and

delivery to passengers upon arrival

Comply with all UK / Ireland / EU legislation as well as airport authority and carrier security

requirements

Comply with Swissport Standard Operating Procedures (SOPs)

Operate computers and specialist equipment such as air-bridge, scanners and airline specific

software

Produce work-related documentation when required

Maintain the highest standards of safety and security at all times

Criteria needed for this job

Age : 18 years to 28 years

Qualification : 12th Pass or Above

Male and Female both can apply.

Communication : Good in Hindi and English

Salary : 21,000 / - to 25,000 / -

Higher Secondary

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