Integrated Facilities Management
To provide comprehensive management of services covering all facility services to the client, with a focus on continuous improvement.
To achieve financial and other targets established by both the Senior Facilities Manager and Assistant Facilities Manager.
Achievement of the Key Performance Indicators and Service Level Agreement targets.
Sets stretch targets for team to achieve maximum team performance
Is able to make difficult decisions and resolve problems or improve operations.
Actively searches out opportunities to achieve best results
Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.
Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community.
DUTIES AND RESPONSIBILITIES
Ownership of the day-to-day administration, including reports generation of the stocks tracker.
Provide assistance to the FM and AFM in managing all administrative functions, security issues and facility services and any other administrative functions as deemed by BA Continuum Solution
Developing and implementing procedures and performance measures to ensure simplification and accuracy of work methods and reliability of FM
Ensuring an adequate supply of consumables / materials and service for the proper operation of services and enter into supply and service contracts as approved by the client
Maintain appropriate stock levels of all consumables to ensure smooth operations & escalate in time to achieve availability of stocks.
Maintain appropriate levels of Petty cash to support FM operations.
Vendor invoices processing aligned with BA Continuum Solution’s finance process.
Statutory compliance check of all vendor invoices.
Routinely Inspect all services to ensure performance measures are being maintained
Effectively manage ECRES to ensure an on time deliverable system
Set stretch targets for self to achieve maximum team performance
Contribute to the Weekly FM Meeting Minutes
Contribute to the Monthly Management Report to client and other reports as required
Participate in Emergency Evacuation procedures including crisis management and business continuity.
Manage all Health and Safety issues and actively participate in Health and Safety reviews
Experience in Facilities Management is required.
Strong Customer Service focus
Excellent people skills and ability to interact with a wide range of client staff and demands
Knowledge of Occupational Safety requirements
Strong PC literacy and proven ability to manage daily activities using various systems.
Demonstrated experience with continuous improvement initiatives highly desirable
Demonstrated experience with client reporting and preparation of reports required.
Graduate in any discipline
3 5 years experience in facilities management
Tertiary qualifications in hotel management / building management and / or business desirable
Proven ability to function effectively as part of a team
Proven ability to initiate and follow through with improvement initiatives
KEY PERFORMANCE MEASURES
Compliance with the Service Level Agreement established between Jones Lang LaSalle and BA Continuum Solution
Achievement of contracted Customer Satisfaction expectations
Achievement of savings initiatives as agreed with BA Continuum Solution.
Delivery of Agreed Initiatives as per BA Continuum Solution / Jones Lang LaSalle Initiatives Road Map
Achievement of service delivery goals as agreed with manager
What we can do for you :
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment.
We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
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