Change Analyst II
Fis
Bengaluru- , Karnataka, India
5h ago

Position Type : Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Science

Travel Percentage :

GENERAL DUTIES & RESPONSIBILITIES

  • Works with infrastructure and application change owners to ensure all requests for change are executed according to defined policy and process so that change is introduced with minimal disruption to the business and meets internal, regulatory, and third party audit requirements.
  • Coordinates, convenes, and facilitates Change Advisory Boards and Emergency Change Advisory Boards (CABs and ECABs) containing both internal staff and customers.
  • Maintains a calendar of approved and agreed upon product and infrastructure maintenance schedules.
  • Reviews completeness and quality of change information entered into the change management system and works with change raisers to correct deficiencies.
  • Reviews and follows up on non-compliant change as well as change that occurred outside the defined processes.
  • Works with all parties to resolve change related scheduling conflicts according to established practices.
  • Provides assistance in the coordination and control efforts of extremely large and complex global projects and initiatives.
  • Employs multiple channels to effectively communicate change to the organization.
  • Demonstrates an overall understanding and knowledge of the supported applications and production environment.
  • Holds Post Implementation review meetings to identify lessons learnt with failed change and change with issues
  • Other related duties are assigned as needed.
  • EDUCATION REQUIREMENTS

    Bachelor’s degree in Information Systems or Computer Science or the equivalent combination of education, training, or work experience.

    GENERAL KNOWLEDGE, SKILLS & ABILITIES

  • Considerable knowledge of change and release management principles, procedures and techniques
  • Considerable knowledge of standards and best practices relevant to the information technology industry (e.g. ITIL, COBIT, CMM)
  • Knowledge of basic problem resolution and escalation practices
  • Knowledge of FIS products and services
  • Knowledge of IT Infrastructure
  • Knowledge of release and configuration management tools (e.g. CA Endevor, CA Software Change Manager)
  • Ability to apply analysis and creative thinking when solving problems and conflict
  • Ability to provide acute attention to detail
  • Ability to communicate effectively to all levels within the organization
  • Decision making ability within specified parameters
  • Independent and collaborative decision making
  • Skilled at identifying and implementing process improvements
  • Ability to effectively establish and maintain relationships across the organization
  • Negotiation skills
  • Flexibility, versatility, dependability
  • FIS JOB LEVEL DESCRIPTION

    Developing professional role. Moderate skills with high level of proficiency. Works under general supervision with latitude for independent judgment.

    The Change Management Analyst II is responsible for review and approval of change for applications, services, and infrastructure of medium complexity.

    This role may assist in establishment of simple quantitative measurements and metrics relating to change activity. Additionally, may be involved with establishing change management standards relating to product release and / or infrastructure maintenance.

    Works with little supervision or guidance on non-complex projects to learn through experience. Typically requires a minimum of 3 to 8 years of experience in information systems and technology.

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