Customer Relation Executive Moen
Jones Lang LaSalle
Mumbai, MH
14d ago
  • Providing help and advice to visiting customers in case any help they ask for.
  • Communicating courteously with customers by telephone, email and face to face.
  • Investigating and solving customers' problems.
  • Handling customer complaints or any crises, such as security issues or a customer being taken ill.
  • Make customers aware of non-accessibility an under construction unit.
  • Liaise with Security team in case of lost and found and communicate with customer.
  • Work with marketing team to arrange Events.
  • Carry out receiving feedback from customers as well as tenants for any event.
  • Keeping accurate records of discussions or correspondence with customers.
  • Producing written information for customers, often involving use of computer packages / software;
  • Writing reports on analyzing the customer service that Property Property provides.
  • Developing feedback or complaints procedures for customers to use.
  • Get customer feedback and liaise with Customer care Manager for any remedial action.
  • Inform Housekeeping Executive in case of any untidiness found.
  • Inform Security and Help Desk in case of any untoward incident.
  • Perform all work as assigned by the Customer Care Manager as deemed necessary to maintain and operate the Property at an optimum level.
  • Communicates effectively with superiors, peers and subordinates.
  • A bachelor’s degree in any stream.
  • Excellent customer relation skills.
  • Must be a highly motivated self-starting team player with good communication skills.
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