We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base. The Role Responsibilities Domain Capabilities Product / Domain Knowledge Possesses interpretive knowledge on the domain and works from the operations and technology perspective.
Complete understanding of risk points in the product The risk of not processing customer service requests on time is to be well known The risk of not processing due to technical failure to be handled well and must be informed to the concern The risk of not aware of the regulatory requirement Provides guidance and clarification to the team on principles & products As and whenthere is a change in procedure advised by country, socialise the same with the entire team to ensure adherence Explains how principles apply to work activity Must be able to interpret the local guidelines and policies and apply to the current process Understand the technical aspect of the TP system and guide the initiator accordingly to ensure end customer is not affected Obtains feedback, develops or recommends changes to policies and procedures Engage CPC / Technology / various customer touchpoints and recommends changes to processes, systems so that they could be made simple Handles exceptions which are complex, is able to judge to a fair degree the consequences of the exceptions.
Must be able to take decisions such that there is a win win situation even in complex situations An awareness of linkages with other products / process, linkages with various systems, hub resources and country resources.
Able to look at the larger picture where a complete understanding of the linkage to processes to various products cutting across systems / sub systems is identified to optimise the utilisation of resources Able to relate how each one of it impacts and correlate to each other.
Process Management Identify and eliminate process waste (excessive movement & transportation, wait time, defects, underutilized people / resources & non value added processing steps).
Able to conduct an end to end process review which include, process, system and other teachnical aspects related to process to identify the process gaps, non value added activities etc and suggest areas of improvement Assess process health through key metrics Check error rates independently and do an analysis to check the error trends To check reject / referral percentage and to be taken up with respect team for reducing the same.
To check the actual cycle time taken to each of the activity and review to conducted on High cycle time spent activities Analyses and remedies inefficiencies in processes To check the hands off between units and analyse the reasons for such manual hands off and implement the best practice.
Reduce querries from CPC analysing the recent data Ensure updated DOIs and end to end system / process manual on a regular basis Review the DOIs step by step regularly and check if there are any gaps in process executed Ensure that all processes executed are captured in DOI Ensure that any non value added process / checking in the DOI is reviewed completely and if found to be non productive, highlight the same to country and follow up for removal of such process from the DOI Ensure processing is in line with Group policies and procedures and DOI Advises on multiple processes and trains staff.
Understand the complexity of process and the inter linkage of process of different Countries Sharing of best practices between Countries processing Keeping the processing staff on ground intimated on the process changes with and the impact of these changes.
Staff to be trained on the awareness of the risks associated with each of process in terms of quaility output, timeline etc Instill in team the sense of urgency for change To ensure that the entire team is aware of the impact of changes and the associated risks of not following the change of process To ensure that the entire team members come up the learning curve in terms of changes advised by Country / Regulatory Authorities Ensure Self and team members Upholds the Values of the Group and Company at all times Ensure Banks compliance obligations (Statutory / Group / Local Authorities including submission of returns) are met Ensure sufficient back up is there for each staff Ensure team members are cross trained in other liability financials process / markets Makes decisions on area of control and can identify issues that need to be escalated To take right decisions at times of contingencies in terms of resourcing, training requirements et To inform the top management at the appropriate time at times of emergencies so that corrective action can be taken at the right time Capacity Planning Ability to categorize and to quantify the work plans to suit the SLA requirements Review cycle times for correctness of input Develop capacity model for projection of FTE requirements.
Displays flexibility in altering plans to achieve objectives or adapt to situations Day to Day BAU management and planning on exception days Able to Analyse the productivity and CUR and ensure minimum PERCENT is achieved by all team members.
If not take corrective steps Operational risk Management Analyses, interprets and monitors operations risk and work with team manager to mitigate suitably Able to anticipate and detect fraud and take preventive measures keeping the global fraud environment in mind.
Establish prevention and detection internal controls with an end-to-end perspective (from transaction to customer), which address potential risks of inefficiency, ineffectiveness, fraud, abuse or mismanagement Use of internal / external audit findings to further improve service excellence Promote & enable a culture of audit readiness at all times in order to ensure no failed Data Analytics Ability to decide based on the available information in hand to recommend decisions.
Understanding the data points how it matches / breaches the rules. Analyzing transactions to bring out trends and patterns.
Identifying the key information required from other sources Co-relate all the inputs, analysis and summarize the findings.
Able to analyze the trends and patterns in the unit (Volume, capacity, performances & errors) Strategy Formation & Implementation Understands the strategies and priorities of the organization Able to execute given actions that will contribute towards achieving business strategies Our Ideal Candidate People Management Skills Stake Holder Management Communication skills Multi Tasking Decision Making Work experience for in Cheque Clearing activity is a pre-requisite Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.