Business Analyst - Logistics Support Analyst
Genpact
Bangalore, India
4d ago

Responsibilities

  • Transportation Planning / Warehouse / Factory / Supply Planners To communicate as needed with Transportation management regarding carrier service issues and internal / external customer / facility service requirements.
  • Manufacturing / Distribution Partner with sites to ensure shipment plan is intact and exceptionable for same day / next day shipments.
  • Monitor daily execution of shipping / receiving activities at assigned facilities and facilitate daily discussions with Plants and Site Transportation Planner.

  • Customer Supply Chain Work with Customer Service TLs, Customer Supply Chain, and carrier partners to provide expert assistance with on time pickup and on time delivery of FG shipments.
  • Ensure appropriate communication to all impacted parties.

  • Export Documentation Coordinate with suppliers and forwarders for customs documentation and share the same to customers for release of containers.
  • Support continuous improvement initiatives through control plan execution and actively participate in relevant lean six sigma projects.
  • Product Supply Monitor daily execution of upstream replenishment plans, and initiate corrective action when service issues arise.
  • Ensure appropriate communication to all impacted parties.

  • External Carriers On a daily basis, work with carrier's on-site resources, HQ and dispatch offices to resolve Routing Guide and service issues.
  • Monitor communications and escalate to various internal and external stakeholders when necessary.

  • Demonstrate oral and written communication skills and the ability to communicate issues in a succinct and logical manner. Strong listening skills.
  • Ability to prioritize tasks to meet deadlines and work with team when help is needed.
  • Ability to generate innovative solutions to problems and effectively work with and communicate to key stakeholders.
  • Qualifications we seek in you!

    Minimum Qualifications

  • Bachelor or master's degree
  • Experience in Supply Chain Management, preferably in logistics or Transportation related positions
  • Preferred Qualifications

  • End user knowledge in SAP, SRM preferred
  • Excellent interpersonal, communication and influencing skills
  • Excellent analytical and execution skills
  • Strong sense of customer service and analytic skills
  • Self-starter, able to accomplish tasks independently, can-do attitude.
  • Capable of working under pressure and tight deadlines.
  • Advanced excel knowledge preferred
  • Ability to learn new systems quickly and leverage systems and information to influence others
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