Skills required A deep understanding of IBMs support policies and procedures Self-starter who learns new technologies quickly, can multi-task, and has strong analytical skills.
Familiar with agile development methodologies Knowledge of designing, developing, and testing with Java / Web technologies Java, J2EE, XML, SQL, DB2, Cognos or Oracle understanding and experience desirable Works well in a global team environment but is also able to work independently Excellent oral and written communication skills Fluency in English Knowledge of IBM Release Management tools and processes used to support quarterly releases of Intelligent Operations Centre.
Knowledge of IBM PSIRT reporting tool and associated workflow Responsibilities IOC specific development knowledge required to support IOC 1.
Experience of the IOC architecture, source code, open-source packages used in the solution 2. Experience in building IOC solution, including how to upgrade the IBM Middleware packages that are co-installed with IOC (e.
g. IBM Java SDK, IBM WebSphere Liberty). 3. Experience in maintaining / updating the automated build process and Jenkins tool 4.
Experience with IOC test plans. Knowledge of ESRI maps is required to test the solution. 5. Experience in the IOC development and test workflows in RTC for managing the SW project 6.
IOC deployment is a 4 server setup and it is essential to understand the deployment topology to understand customer implementation of the solution and troubleshoot customer cases.
The ability to deploy IOC on a HA environment is also required 7. Creation of sample data sources e.g. ESRI data source 8.
Knowledge of KPI workflow in the solution 9. Experience of using Cognos, Streams. SPSS with IOC 10. Experience of the data migration workflow for customers who are upgrading from earlier versions of the solution 11.
Experience of the Device Management Enablement (DME) component working on the IOC platform Review requirement documentation and technical specifications Design, code, and test product features Work with QA teams to resolve defects Contribute to product documentation Complete provided training and education courses Provide L3 technical support and maintenance to Customers as described herein Maintain and update where necessary the environment needed to create, test and publish APAR builds using IBM hosted VMs Release management for non-development deliverables One member of the team to act as security focal for solution