Senior Site Reliability Engineer
Chennai, Tamil Nadu, India
6d ago

The Opportunity

We’re looking for a Senior DevOps Engineer to help us push the boundaries of what education can offer through the power of technology.

Education is our passion and our team members bring that to work each day as they aim to advance learning in every region of the world.

Blackboard is the world's leading education technology company, providing dynamic products and services to the global education community.

We’re focused on driving innovation in EdTech and working with our clients to create a smarter learning environment.

For more information about Blackboard Inc. and our career opportunities, please visit .

As a member of the Site Reliability Engineering team, you will combine software and systems engineering to help build and run large-scale, distributed, and fault-tolerant systems.

This is a driven, creative, and energetic team that works in a flexible and agile fashion to deliver world-class products to the education market.

You will become a core contributing member to the Site Reliability Engineering team delivering eLearning services to over a thousand clients, comprising almost four million users worldwide.

Specific responsibilities will include :

  • Researching, designing, developing, and documenting solutions; implementing solutions for fault tolerance, performance, capacity, and configuration management for various data center operations
  • Overseeing the implementation of these solutions under the direction of a SRE Manager and providing technical input as required
  • Being accountable for the stability and robustness of the platform and all production deployments
  • Identifying production stability concerns via break point, vulnerability scanning, and impact analysis, and designing and developing implement remediation plans to address these concerns
  • Designing, developing, and implementing documentation or tools to facilitate Technical Support team responsibilities
  • Mentoring Site Reliability Engineering team on technical aspects of supported applications
  • Designing, developing, and implementing documentation or tools appropriate to the maintenance of application platforms
  • Engaging with development teams on the design, deployment, capacity needs and operations of microservices, and supporting them as they transition to production
  • Monitoring the availability, performance, and health of production systems in support of meeting service level objectives
  • Using automation and tooling to continuously improve the reliability, scalability, and velocity of services deployed on AWS
  • Providing support to issues escalated from the Client Engagement Support team and interfacing with development teams to hand-off application issues
  • Participating in emergency incident response on-call rosters; practicing blameless postmortems that lead to improvements in resiliency and reductions in pager fatigue
  • Identifying opportunities for further automation of activities; looking for synergies within the production environment from the perspective of complexity, cost, and maintenance activity reduction
  • Executing and maintaining internal SLAs developed with business stakeholders
  • The Candidate :

    Required skills / qualifications :

  • Experience in the fields of Computer Science, Software Engineering, or related
  • Expertise with analyzing and troubleshooting large-scale, multi-region deployments in a public cloud (e.g. AWS)
  • Experience with cloud deployment and management tools (e.g. Terraform, Chef)
  • Experience with monitoring and alerting tools (e.g. Nagios, New Relic, PagerDuty)
  • Ability to solve complex problems, optimize code, and automate routine tasks
  • Fluency in written and spoken English
  • Preferred skills / qualifications :

  • A BS in Computer Science or related field, or equivalent work experience
  • Experience with Kubernetes
  • Demonstrable scripting experience, preferably in PHP or Ruby
  • Experience with network and / or application security
  • Prior experience within the education industry and / or with e-learning technologies
  • The Office :

    Blackboard has an office in one of the biggest cultural, economic, and educational centers in South India : Chennai.

  • Located on OMR, the IT corridor of South Chennai
  • Easy access to Velachery, Thiruvanmiyur Railway station and bus stop
  • Very close to Tidel Park, Ascendas, and SRP Tools Holiday Inn
  • Office provides lunch Tuesday Thursday and evening snacks Monday Friday
  • Office is situated behind Hotel Turyaa on the 5th floor of Rayala Techno Park
  • Fun Committee, Happy Fete Team, Food Committee, and Sports Committee ensures fun at work
  • ISR Team actively engages employees in contributing to various local charities
  • This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required.

    Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

    Blackboard Inc. is an equal employment opportunity / affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military / veteran status, or any other legally protected factor.

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