Vice President - Customer Success
Noida, Uttar Pradesh, Indien
1d ago
source : JobLeads

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Vice President Customer Success

Techwero looking for a visionary leader, focused on bringing together high performing teams, delighting customers and nurturing engagement.

Using your leadership experience you will develop strategic objectives and lead the execution of transformational projects to improve the customer experience and develop our established base of customer advocates.

Experience Required : 6 to 7 Years

Education Required : MBA

Job Function : IT Software : Software Products & Services

Job Description

  • Develop a world leading Customer Success team, build and quickly execute on a roadmap to engage, retain, and scale the Customer Success function.
  • Drive Customer Success Outcomes
  • Develop and own the long-term vision of Customer Success, working with the Leadership Team and key internal stakeholders to improve customers’ long-term success and turn them into advocates of Interact
  • Define and Optimize Customer Lifecycle
  • Manage Customer Success Activities
  • Measure Effectiveness of Customer Success
  • Enhance Effectiveness and Efficiency Through Technology
  • Inspire Customer Success Across Company
  • Use your financial and operational understanding to build playbooks that run at scale
  • Deliver positive outcomes by using data to inform decisions and strategy
  • Drive revenue through the maintaining and managing of a team revenue pipeline
  • Manage and reduce customer churn across Interact
  • Partner cross-functionally with product, marketing and delivery to drive customer success to the forefront of business unit focus
  • Understand shifting needs and goals of the overall company and Customer Success function and proactively seek out ways to align and execute around these
  • Advocate Interacts customer success across the industry through speaking engagements, social media and other events
  • work with you.

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