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Vice President Customer Success
Techwero looking for a visionary leader, focused on bringing together high performing teams, delighting customers and nurturing engagement.
Using your leadership experience you will develop strategic objectives and lead the execution of transformational projects to improve the customer experience and develop our established base of customer advocates.
Experience Required : 6 to 7 Years
Education Required : MBA
Job Function : IT Software : Software Products & Services
Develop a world leading Customer Success team, build and quickly execute on a roadmap to engage, retain, and scale the Customer Success function.
Drive Customer Success Outcomes
Develop and own the long-term vision of Customer Success, working with the Leadership Team and key internal stakeholders to improve customers’ long-term success and turn them into advocates of Interact
Define and Optimize Customer Lifecycle
Manage Customer Success Activities
Measure Effectiveness of Customer Success
Enhance Effectiveness and Efficiency Through Technology
Inspire Customer Success Across Company
Use your financial and operational understanding to build playbooks that run at scale
Deliver positive outcomes by using data to inform decisions and strategy
Drive revenue through the maintaining and managing of a team revenue pipeline
Manage and reduce customer churn across Interact
Partner cross-functionally with product, marketing and delivery to drive customer success to the forefront of business unit focus
Understand shifting needs and goals of the overall company and Customer Success function and proactively seek out ways to align and execute around these
Advocate Interacts customer success across the industry through speaking engagements, social media and other events
work with you.
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