Job Description
Key Responsibilities :
Operational support for Postpaid & Airtel black acquisition orders
Airtel Black Monitoring and ensure black order completion within TAT by coordinating with engineering, individual LOB teams related to installation
Track and Eliminate failures & bugs in Airtel black acquisition journey.
Find and solve the journey issues and improve overall Orders and conversion.
Tracking and sharing the performances scorecard with stake holders
Experience & Skills :
Good understanding of project management concepts and methodology
Strong interpersonal, collaboration skills & result oriented
Good understanding of products, services
Good planning & execution skills
Can do attitude & problem solving skills
Quick thinking & analytical ability
Good understanding of applications Excel, Access and knowledge of DART
Work Experience :
At least 5 years of work experience in operation / Support function.
About Us
We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life.
One in every 24 people on this planet is served by Airtel.
Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow.
We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers;
people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do 'jobs never done before’ .
