A Moving Experience. Senior IT End User Support Specialist Job Description Summary The Cerence IT End User Services Team is seeking a self-motivated IT Support Specialist to help us drive end user enablement and deliver exceptional IT support to our internal colleagues.
We are seeking a talented individual with an extensive technical IT background who is passionate about delivering exceptional customer service and continuously investigates how IT can better enable our customers.
Working as part of a Global Team supporting office based and remote workers in a predominantly English-speaking environment.
This is an office-based role. Key Functions / Responsibilities : Perform analysis and resolution of day-to-day End Users incidents and services requests within SLA (including Hardware and Software issue) Support Windows, Apple and Mobile devices Manage hardware and desk space for leavers and joiners and maintaining IT asset inventory Perform Laptop build checks, installs, rebuilds, etc.
Meeting room and AV support including MS Teams Rooms Participate in and drive End User enablement opportunities and continuously improve IT tools and services Create IT knowledgebase articles for End Users and Service Desk Support IT projects as required such as Tech Refresh, Patching Required Skills : Supporting Windows and macOS operating systems Advanced knowledge of current Microsoft Office 365 productivity suite Troubleshooting and root cause analysis skills Knowledge of Intune and Autopilot Knowledge of package build and PowerShell scripting Exceptional communication and interpersonal skills Staying current on emerging technologies and industry changes Knowledge and understanding of IT security as well as IT audit standards (SOX, ISO 27001) Ability to communicate technical topics to non-technical personnel.
Preferrable Skills : Linux OS support experience Lansweeper knowledge a plus Education and / or Experience : Bachelor’s degree 3-5 years’ experience working in a corporate IT environment.
Fluent in English (speaking and reading) is mandatory Cerence Inc. (Nasdaq : CRNC and www.cerence.com) is the global industry leader in creating unique, moving experiences for the automotive world.
Spun out from Nuance in October 2019, Cerence is a new, independent company that has quickly gained traction as a leader in the automotive voice assistant space, working with all of the world’s leading automakers from Ford and Fiat Chrysler to Daimler, Audi and BMW to Geely and SAIC to transform how a car feels, responds and learns.
Its track record is built on more than 20 years of industry experience and leadership and more than 325 million cars on the road today across more than 70 languages.
As Cerence looks to the future and continues an ambitious growth agenda, we need someone to join the team and help build the future of voice and AI in cars.
This is an exciting opportunity to join Cerence’s passionate, dedicated, global team and be a part of meaningful innovation in a rapidly growing industry.
EQUAL OPPORTUNITY EMPLOYER Cerence is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, gender identity, gender expression, sex, sex stereotyping, pregnancy, national origin, ancestry, religion, physical or mental disability, medical condition, marital status, citizenship status, sexual orientation, protected military or veteran status, genetic information and other protected classifications.
Cerence Equal Employment Opportunity Policy Statement. All prospective and current Employees need to remain vigilant when it comes to executing security policies in the workplace.
This includes : - Following workplace security protocols and training programs to familiarize with the ways to maintain a safe workplace.