Senior Manager - Quality
1d ago
source : Shine

Senior Manager, Quality

  • In this role, you will be responsible for responsible for identifying improvement opportunities to deliver business impact for clients by improving business processes, solving problems, and driving change within the organization using relevant LSS &
  • digital tools and methodology.


    Independently lead the high impact projects needed to deliver on business outcomes

    Drive LSS vibe through Engagement drives & mentoring Leans & GBs

    Identify opportunities to deliver on committed productivity, productivity improvement in accounts through continuous improvement (CI) lever

    Drive stabilization for new transitions - metric identification, measurement system set & reporting set up, CI roadmap design, risk assessment

    Identify digital led transformation opportunities in existing relationships

    Deploy risk control & best practice framework

    Drive deployment of digital ops infra tools


    Minimum qualifications :

    Graduate, preferably - MBA or an Engineering background or any other disciplines with Analytical / Statistics / Digital

    Experience in working with relevant function in growing organizations

    Prior experience in having led projects Digital, LSS, Domain led, consulting, analytics, preferred

    Preferred qualifications

    BPO / Shared service experience, Domain expert in F&A processes or Banking, preferred,

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