Executive / Sr. Executive – Business Operations (Academic Writing)
Digiversal Consultants
Noida, Sector 6
6d ago

Responsibilities

  • Intermediate understanding of online tutoring and academic content writing, assignment types and various facets of domain-specific requirements and employing such understanding in allocation, after-allocation and quality assurance activities.
  • Successfully taking the ownership of the allocated responsibilities from the allocation till the final delivery.
  • Contributing efficiently for different activities of Assignment Operations in a 24 / 7 and highly flexible environment.
  • Consistently performing well in assigning complicated projects, handing critical cases of revision and poor quality till its successful resolution.
  • Proficient in recording, updating and reporting activities of Assignment Operations.
  • Supporting other team members and the team as a whole during their absence, involvement in other responsibilities.
  • Excellent communication with the In-House as well as Freelance Subject Matter Experts in various stages between project allocation and project delivery.
  • Proactively resolving project requirements through collaboration of the clients and experts.
  • Communicating with the Sales / Customer Care Team Members in a fruitful way for different needs and dependencies.
  • Appropriate understanding of the Cost and Time Requirements of various Technical / Non-Technical Projects.
  • Adhering to the instructions and guidelines advised by the reporting authorities.
  • Regularly providing feedback for process / panel improvement and assisting reporting manager to address the challenges.
  • Complete understanding of the strengths and weaknesses of Experts in thePanel and their usefulness for specific projects.
  • To work or the client satisfaction from the beginning to the delivery of the final orders through Panel.
  • Minimum Educational Qualification and Experience :

  • MBA or Masters in any specialised subject.
  • Minimum 1-2 years’ experience in handling business operations.
  • Required Skills :

  • Excellent communications skills in English (Both oral and written)
  • Good listener and active problem solving skills
  • Good interpersonal and analytical skills
  • Ability to handle pressure and work on tight deadlines.
  • Excellent multitasking skills.
  • Ready to work in Rotational Shifts
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