What you’ll be doing...
As a Pega Decisioning Architect on the System of Insights (SOI) team, you will collaborate with cross-functional teams to create the vision for the decisioning framework that will power AI informed, personalized, 1 to 1 customer experiences.
You will strategically balance the business objectives and needs, with customer experience requirements, user stories, business processes, and business rules and data architecture to support the design, development and configuration of the complete Pega decisioning logic architecture.
In this role, you will be the lead of the logic development team and architect the decisioning logic to execute Next Best Actions (NBAs) that align with Verizon’s customer-centric strategy across all relevant channels (Omni).
You will be responsible for developing and evolving the Enterprise decisioning logic architecture which needs to integrate seamlessly with a complex technology landscape, consisting of multiple technology stacks and applications.
This architecture will need to be scalable and future proof to accommodate changing business and technological needs.
What we’re looking for...
You are a hands-on, motivated and collaborative leader with exceptional communication skills and proven experience working with diverse teams of technical architects, business users and IT teams in customer organizations on all phases of the software development life-cycle.
Your experience with previous Pega implementations affords you the knowledge to ask the right questions, take steps to mitigate risk and design an adaptable solution.
You understand customer relationship management (CRM), revenue generation, margin protection, customer retention and acquisition, customer care and support, business rules, big data, operational efficiency and how to translate business requirements into efficient, scalable solutions.
You'll need to have :
Even better if you have :
When you join Verizon...
You’ll have the power to go beyond doing the work that’s transforming how people, businesses and things connect with each other.
Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity.
Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change.
Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.