Pega Decisioning Architect
Chennai, India
6d ago

What you’ll be doing...

As a Pega Decisioning Architect on the System of Insights (SOI) team, you will collaborate with cross-functional teams to create the vision for the decisioning framework that will power AI informed, personalized, 1 to 1 customer experiences.

You will strategically balance the business objectives and needs, with customer experience requirements, user stories, business processes, and business rules and data architecture to support the design, development and configuration of the complete Pega decisioning logic architecture.

In this role, you will be the lead of the logic development team and architect the decisioning logic to execute Next Best Actions (NBAs) that align with Verizon’s customer-centric strategy across all relevant channels (Omni).

You will be responsible for developing and evolving the Enterprise decisioning logic architecture which needs to integrate seamlessly with a complex technology landscape, consisting of multiple technology stacks and applications.

This architecture will need to be scalable and future proof to accommodate changing business and technological needs.

  • Design, develop and configure elements of the core decisioning logic for the Pega real time marketing decisioning platform based on evolving business requirements.
  • Design and configure rules, logic, algorithms and flows and process flow development.
  • Assess decisioning platform capabilities, and create a roadmap for expansion to enable seamless Omni-channel experience and personalized in-context customer interactions.
  • Lead and own the implementation of decisioning enhancement roadmap applying appropriate industry standards.
  • Drive continuous improvement of the decisioning logic including leveraging test & learn, champion challenger & adaptive modelling capabilities.
  • Communicate technical concepts, problems and solutions to both technical and non-technical audiences.
  • Keep accurate record of materials used, expected deliverables, and milestones achieved.
  • Identify and mitigate existing business risk or risks associated with solution architecture.
  • What we’re looking for...

    You are a hands-on, motivated and collaborative leader with exceptional communication skills and proven experience working with diverse teams of technical architects, business users and IT teams in customer organizations on all phases of the software development life-cycle.

    Your experience with previous Pega implementations affords you the knowledge to ask the right questions, take steps to mitigate risk and design an adaptable solution.

    You understand customer relationship management (CRM), revenue generation, margin protection, customer retention and acquisition, customer care and support, business rules, big data, operational efficiency and how to translate business requirements into efficient, scalable solutions.

    You'll need to have :

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Two or more years leading Pega Decisioning Logic Architecture end-to-end implementations.
  • Experience with technical troubleshooting and problem solving.
  • Even better if you have :

  • Master’s degree in related subject.
  • Five or more years of Pega Projects as a Business Architect / Pega Decisioning Architect (SDA).
  • Five or more years of Pega end to end implementation experience.
  • Two or more years of experience working in a Business Operations, Decision Management, Customer Engagement related role.
  • Pega PRPC version 8+ platform experience.
  • Interpersonal, business communication and writing skills.
  • Knowledge of integration with an enterprise multi-tier application.
  • Ability to work independently.
  • Experience working in a fast-paced, often changing, and dynamic environment.
  • Systems Architecture experience.
  • When you join Verizon...

    You’ll have the power to go beyond doing the work that’s transforming how people, businesses and things connect with each other.

    Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity.

    Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change.

    Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

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