First Line Care Agent
Silicon Graphics International Corp.
Chennai, Tamil Nadu
2d ago

What you need to know about the job

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture.

In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities.

You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a reverse mentoring program which allows us to share our knowledge and strengths across our multi-generation workforce.

The team has an excellent mix of experienced professionals with strong analytics, business research and consulting background.

Responsibilities :

  • Provides overall support for sales processing activities for an assigned or multiple business areas or groups.
  • Demonstrates comprehensive knowledge and mastery in multiple sales processing areas, including : pricing and creating quotes for moderately- to highly-complex deals
  • registering information and producing documentation
  • order execution, billing and invoice production
  • configuration of order systems according to process standards and with occasional customization
  • Reviews and provides oversight of all sales processing documentation and systems, including data entry and completion
  • works with stakeholders to identify areas for process improvement and propose changes to increase quality awareness and culture in the organization
  • Develops customized data collection forms, methods and reports in response to business requests and in accordance with sales processing systems and standards
  • Provides guidance to less-experienced staff members
  • Education and Experience Required :

  • High school or equivalent secondary education certification required
  • Bachelor's degree preferred.
  • Typically 4 - 6 years experience
  • Knowledge and Skills :

  • High-level administrative and overall documentation and information management skills.
  • Proficient in multiple word processing, spreadsheet, and presentation software packages
  • Expert user of electronic sales documentation, order management, and bid and quote systems and tools, including report building and design, regular and ad hoc reporting and data search
  • Complete understanding of basic and advanced order processes, systems configurations and documentation requirements
  • able to identify and suggest areas for improvement.
  • Strong written and verbal communication skills
  • mastery in English and local language.
  • Ability to effectively communicate issues and negotiate resolution with local and group management.
  • What we can offer you :

    Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world s most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.

    If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you.

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