Manager – CCS _ Bengaluru (Devanahalli) _ Real Estate
Flex-I Partners
Bangalore, India
20h ago

Job Description

  • Work closely with the Engineering Department to understand project status and delays (if any); Ensure timely communication of the same (status updates) to the customer
  • Regularly interact with customers to understand issues / concerns / complaints / modification requirements; Communicate these promptly to the Engineering Department and ensure timely resolution of the same
  • Work closely with customers and the relevant banks / financial institutions to obtain the required documentation and drive timely collections
  • Coordinate with key departments (Engineering, Finance, Legal, Liaison etc.) to ensure timely completion of all handover formalities
  • Maintain a repository of customer issues / queries; Provide inputs to the relevant departments to ensure incorporation of customer feedback into future projects
  • Monitor preparation of instalment records, final account statements etc.
  • Ensure accurate and timely MIS preparation for the Department; Periodically submit the same to the Head Marketing (Residential)
  • Develop / update Department SOPs; Lead thedevelopment of a framework for effective handling collections, documentationand other formalities (post-

    sale and prior to handover) and continuously updatethe same .

    Desired Profile

    8 10 years ofexperience with at least 5 years experience in the Customer Relations Functionwithin the Real Estate industry

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