Technical Lead, Service Delivery
Colt Technology Services
Bangalore, In
1d ago

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Role title :

Technical Lead, Service Delivery (Service Activation & Config)

Colt Level : PT1 Core

Function : Reports to :

Reports to :

Manager, Service Delivery

Location : Bangalore

Role purpose

At Colt, we are changing the perception of our business and industry sector. As part of this transformation, we are growing new services and teams to facilitate and drive the business to the next level.

Colt provides world-class network and communications services to information intensive businesses across Europe, Asia and North America.

With local market understanding and global reach - Colt is big enough to deliver and small enough to care.

The candidate will be responsible for configuring the transmission circuit's designed hardware path over COLT-owned equipment and network by looking at the circuit type and its bandwidth as well as by using his own knowledge and experience.

Candidate will be required to analyse the requirements and verify its routes and the design. Once verified, he will be configuring circuits remotely by accessing network elements via Colt’s network management systems over Colt’s SDH / PDH / DWDM / OTN / MSP / M MSP / ATM / DSLAM Networks.

Once configured, the circuit needs to be tested (via pre-test procedures) to ensure an alarm free state. Once circuit is ready to deliver, he will be required to co-ordinate with field engineers for E2E testing of the services, during this task he will be required to perform continuity test, loop test, switching test, insertion of network elements, removal of network elements from the management server.

Upon completion, the Order Handling System, XTRAC, Circuit Database and Network Management Systems and all other relevant databases are to be updated.

Additionally, he will be responsible to lead delivery projects, customer circuit migration projects, assist project teams in successfully carrying out UAT / ORT tests etc.

He is expected to gain technical expertise on current platforms and processes so that he works as Subject Matter Expert (SME) within the team.

The person will be responsible to lead escalations and must demonstrate Colt values at all stages.

Section 1 Core Tasks

  • Configuration & Testing of circuits over Colt’s Carrier Ethernet / DWDM / OTN / MSP / M MSP / Networks & NGNMS platforms against customer contracts within target-timelines.
  • Co-ordinate with field engineers for Installation & E2E testing of the services, during this tasks he will be required to perform continuity test, loop test, switching test, insertion of network elements, removal of network elements from the management server.
  • Ensure KPI conformance >
  • 98%.

  • Maintain a high quality of output and ensure completion of tasks with a target of zero errors.
  • Real time closure of Order Handling System tools & XTRAC (workflow tools) tasks.
  • Real time updating of Network Management Systems.
  • Interfacing with peer groups within COO teams.
  • Section 2 - Additional Responsibilities

  • Transitioning of tasks from EU,USA & Asia to India as per defined Business brief .
  • Managing escalations / issues on daily basis.
  • Perform quality check and drive initiatives to improve quality of service on Config and Activation task.
  • Handling complex solution related deliveries like EPN / Bespoke Orders etc.
  • Leading & executing delivery projects and migration projects.
  • Leading weekly calls with stakeholders in IN, EU, USA & Asia.
  • To become SME both technically & process-wise.
  • Helping team members with their daily jobs.
  • Key performance indicators (financial and non-financial)

  • Quality Of Service
  • Complete Ownership
  • On Time delivery
  • Lead Time
  • Delivering targets on Capex
  • Living Colt Values
  • Relationships and key contacts

  • Regular interaction with following teams :
  • Country Delivery teams Fiber, Install, Node, scheduling
  • NOC, Capacity management team, Order Entry
  • Change management, Engineering, TAC
  • Role specific requirements

    Mandatory

  • The ideal candidate with 7-12 years of relevant industry experience in Provisioning / Planning / Installations & commissioning / Testing / NOC environment on, DWDM, OTN, Carrier Ethernet and having practical experience of Bandwidth provisioning and testing .
  • Good knowledge of Transmission, Fiber Optics, OTN / DWDM / Ethernet / EoSDH / EoMSP / Carrier Ethernet.
  • Good knowledge on various testers (like SUNRISE, ACTERNA, ANT-5, ANT-20 etc.) used for testing of transmission links.
  • Good knowledge of various interface used to deliver Ethernet, Voice and IP based circuits on transmission network
  • Preffered

  • Knowledge of LAN principles and practices
  • Knowledge on OTN, MSP & NGN technologies
  • Excellent customer facing skills and communication skills.
  • Good time management skills
  • Good working knowledge on MS Office (Word, PPT & Excel) and other tools used for day 2 day administrative tasks.
  • European language awareness like German or French will be preferred.
  • Person specification

  • Results orientated
  • Good team player
  • Takes ownership
  • Qualifications

  • Graduate Engineer in "Electronics & Communication" engineering.
  • Others

  • Working Hours : Will be required to work in General, EU shift timings & OOH (as per business requirement)
  • Travel Requirements : As per Business needs. Should possess a valid Passport.
  • Be aware of colt information security, business continuity, quality and other ISO or equivalent policies / industry standards and discharge duties against them as appropriate.
  • Identify risks related to process and information security and treat / mitigate the same as appropriate
  • Anuj Mathur

    V3-12th of March 2018

    Change of Reviewer and Authoriser

    What we offer :

    Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.

    In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff.

    Colt recognizes the importance of a work life balance.

    Some benefit examples are :

  • Flexible working and relaxed dress code
  • Two days annually to spend on volunteering opportunities
  • Pension and insurance options
  • Access to a virtual business school for on-going learning
  • Business mentoring
  • Discounts with local hospitality and retail providers
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