Manager - Process & Quality
Zepto
Chennai, India
9h ago

Are you someone who

Gets a kick from solving challenging problems?

Want to work for industry disruptors and category creators?

Seeks exponential career growth and a steep learning curve?

Want to enter the ground floor of a future Decacorn?

If any of the above opportunities excite you, we welcome you to come join us at Zepto, one of the fastest growing e-commerce company in Indian startup history.

Valued at $570M within 5 months of starting, we have been able to perfect and scale a new way of buying groceries across major Indian cities and have received immense customer love while doing so.

We’re incredibly well-funded and our investors include Y Combinator, Nexus Venture Partners,and more! We’ve also built out one of the best startup teams in India, with Senior Executives from Uber, Flipkart, Dream11 and institutions like Stanford, INSEAD, IIM, and IIT.

Core Areas : Business Process Designing, Implementation & Auditing, Process Excellence, Audit

Checklist Management, Team Management, Stakeholder Management, People Manager.

Qualification : B.E / B.Tech (MBA Preferred) with minimum 6-7 years of relevant working experience.

Mandatory LSS-Green Belt, ISO Certification & LSS-Black Belt preferred.

Your Role

  • Establish SOPs : process controls, recommend revisions and ensure alignment with business goals.
  • Create a Monthly Audit calendar for Process & Inventory Audits.
  • Build and scale : system-level solutions that have metric impact; drive adoption of solutions across teams.
  • Perform data analysis : on trends observed and recommend solutions to the product and BD teams.
  • Collaborate : with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust
  • Perform high level failure (error) investigations : which may be either operational or business specific in nature.
  • Establishes key reporting / MIS : for functional area & write strong, well-structured and detail
  • oriented reports in a clear, concise and audience-specific format.

  • Ability to effectively lead : a team of Executives, ensuring career coaching and strength alignment.
  • Drives continuous improvement and contributes to the COE (Correction of Error) process by documenting any issues / RCAs / action planning in functional areas and own specific action or change.
  • Demonstrates the ability to dive deep into a problem, performs root cause analysis,’ and identifies constraints to recommend a solution.
  • Manage Process & Quality operations : perform capacity and resourcing analysis and provide staffing recommendations.
  • Interacts with multiple stakeholders : to communicate on operations and represents data / metrics information and project reviews.
  • Build Versatile and transparent culture : Hire talent with complementary skills, over communicate with ground teams and be always approachable.
  • Work cross functionally with peers who will empower you to do your best work

  • Work with the owner's mindset : Wear the Zepto badge with pride. We are looking for owners not employees. You will represent what we stand for and serve as culture carriers.
  • What We’re Looking For

  • People with endless curiosity and hunger to learn
  • Owners who will think of Zepto as their own venture
  • Operators obsessed with customer experience
  • Why Join Us?

  • The opportunity to join India’s next Unicorn is rare. So, we’re giving our team an amazing learning experience and the opportunity to create lasting wealth as our company grows.
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