CSO

DXC Technology India

Chennai, INDIA

18h ago

CSO Skills & Job Description

Key Skills :

1. Sound knowledge of Public Cloud Platforms (Azure, AWS, GCP etc.)

2. Sound knowledge of Cloud Infrastructure Optimization and Cost Optimization

3. Good experience of service delivery management, customer handling & operations management.

4. Knowledge of AWS WAF / Azure WAR Framework

5. Good Knowledge of ITIL / ITSM tools / processes

Job Description :

Lead and Drive the team delivering Cloud Services for designated accounts. Act as a single point of contact (SPOC) for designated accounts and customers for all operational and technical matters

Ensure recommendations for Continuous Optimization of Cloud Services are presented to

customers MONTHLY and recommendations are implemented / tracked upon approval.

Ensures high quality services are delivered for account in scope :

Ensure contractual SLAs are met

Ensure processes compliance

Prepare & Deliver Monthly Governance Reports to accountcustomer

Perform regular service reviews with accountcustomer and drive actions

Ensure documentation is maintained and available

Ensure customer satisfaction is measured and maintained

Take full ownership of incoming actions and issues and drive them to resolution :

Own escalations related to services for the accounts in scope

Coordinate highly complex changes between various DXC and customer teams

Ensure security status is assessed, recommendations are analysed, presented to customer and

remediation plans are in place

Serve as technical subject matter expert for services delivered to designated accounts :

Be knowledgeable of SOWScope

Ensure all customer-specific architecture, design, and procedure documentation is maintained

Work proactively to drive continuous service improvement through :

Driving incident root cause identification and fixes

Driving automation and standardization

Developing more agile and effective ways of working

Defining and maintaining a Continuous Service Improvement Plan

Help the account grow

Ensure all customer requests are coming through the right process (especially NSSRs), ensure they are owned, and the right skills are mobilized from the wider DXC team as relevant, provide inputs to proposals to customer and drive delivery to customer's requirements.

Through high customer intimacy, understand customer plans and influence / facilitate

migrations of additional workloads to Public Cloud

Ensure that services are delivered within budget and proper billing distribution is conducted

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