As a SAP specialist he / she should have a good knowledge in PP SAP module. He / she should understand the Workorder Lifecycle Business processes supported by SAP.
Monitoring the applications / interfaces is key to prevent incidents then he / she should has a strong knowledge in Solution Manager (SOLMAN).
In the Application Services department, he / she needs to have a strong customer focusing.
As the concerned domain is providing Application Services to Aircraft Manufacturing and production he / she should understand the business criticality and priority.
The candidate will work in an international, distributed and multi-functional team; using agile mind-set and methodology.
Qualification & Experience :
1) Graduate with 3+ years of experience in SAP.
2) Minimum one experience in Support or customer service.
3) Skills in supply chain and manufacturing processes in an industrial context
4) ITIL certified
5) Good problem solving and analytical skills
6) Customer facing skill. Worked with European customers
Provide best in class level of service to Airbus internal customers
Understand business processes and technical architecture of Airbus application portfolio
Perform deep root cause analysis and performance improvement
Identify and propose service improvement
Provide expertise support to the full chain of support
Communicate on specific technical topic
Train support team members
Success Metrics :
Success will be measured in a variety of areas, including but not limited to :
Solve issues on time and in quality
Propose and implement service improvement
Achieve the customer satisfaction