about the role
Is responsible for the end-to-end Customer Report and Communication Management.
Is fully empowered to drive all required actions to meet customer expectations.
Interact with all stakeholders, maintain engagement of team members
Is responsible for the communications Management : - internal and external communications
Is responsible for Risk Management - Ensure early capture of risks and preparation of mitigation plan
Customer Facing and Management Skills
End to End Order Delivery Knowledge and Expertise are must
Undestsnding of Financial is must
Project Management Skills
Should have excellent interpretation, communication and presentation skills
Ability to :
Communicate, organize face to face customer meeting
Organize, plan and manage delivery of customer order
To identify problems and work to resolution as required
To work in a virtual team environment
Dynamic, must be able to take initiatives and be self motivated
Ability to work well in a team & should have very good leadership skills
Strong methodical, logical and analytical mindset
Translate issues and actions into terms that can be easily understood by others
Bachelor of Engineering, Science, Commerce
Master in Business Administration (Full Time) is preferable
Project Management cerfitication must
Knowledge of Lean, Six Sigma, Kaizan, JIT will be an added advantage
Customer Services & Operations
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.
Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.