Order Delivery Manager
Orange
Mumbai , India
3d ago

about the role

Is responsible for the end-to-end Customer Report and Communication Management.

Is fully empowered to drive all required actions to meet customer expectations.

Management Reporting

Interact with all stakeholders, maintain engagement of team members

Is responsible for the communications Management : - internal and external communications

Is responsible for Risk Management - Ensure early capture of risks and preparation of mitigation plan

about you

Customer Facing and Management Skills

End to End Order Delivery Knowledge and Expertise are must

Undestsnding of Financial is must

Project Management Skills

Should have excellent interpretation, communication and presentation skills

Ability to :

Communicate, organize face to face customer meeting

Organize, plan and manage delivery of customer order

To identify problems and work to resolution as required

To work in a virtual team environment

Dynamic, must be able to take initiatives and be self motivated

Ability to work well in a team & should have very good leadership skills

Strong methodical, logical and analytical mindset

Translate issues and actions into terms that can be easily understood by others

additional information

Bachelor of Engineering, Science, Commerce

Master in Business Administration (Full Time) is preferable

Project Management cerfitication must

Knowledge of Lean, Six Sigma, Kaizan, JIT will be an added advantage

department

Customer Services & Operations

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.

Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

Regular

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