Purpose Of Role :
The Software Engineering & Tooling unit within Dynamic IT are seeking an ASG Engineer to join a growing team focussed on supporting a range of IT platforms and applications.
We are a self-contained team responsible for the delivery of software solutions used extensively within BT (e.g. Order Gateway, Password Reset, Managed Refresh).
The role holder will be part of a team of engineers in the support of the applications that Dynamic IT Software Engineering & Tooling produce.
The role holder will provide 2nd line support to a range of our applications, in line with our processes, record data for SLAs and metrics, and communicate with our stakeholders.
Preferably the role holder should have some background in application support across arrange of technologies. They will be working closely with the development teams so will need a level of technical acumen, and the ability to explain issues clearly.
The role will be based in India at our Bangalore office.
Key skills required : Essential :
Experience of application support preferably across a range of platforms and systems.
Technology skills in software engineering
Experience of database management
Experience of Application / Web admin
Knowledge of Change Control processes and ITIL
Working with wider programme / LoB delivery organisations
Strong communications skills both written and verbal.
Typically engineering / science degree or has served a technical apprenticeship and obtained NVQ and further education technical qualifications (i.e. HND).
May have obtained some appropriate recognised current accreditation to an external professional body and / or industry standard.
Relevant professional experience.