Microsoft Office
Accenture
Gurugram
12d ago
  • Job description
  • Accenture Technology powers our clients’ businesses with innovative technologies established and emerging changing the way their people and customers experience work, life and entertainment.

    Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers your friends, family and neighbors.

    You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions.

    You’ll create custom-designed solutions or integrate our technology platforms with their operations.Role Description : Act as the ongoing interface between the client and the system or application.

    Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

    Must have Skills : Microsoft Office365 Responsible for service administration and account maintenance Manage customer Office365 environment at L2 level Should know of different licenses in Office 365 and different type of admin groups Address client connectivity, client software, and mobility installation issues Address service availability issues within the customers organizational span of control Manage services using supplier and the client implemented ITIL processes and practices Operate and provide the day-

    to-day support Project participation in global / local projects as required Interact with Microsoft Vendor for critical and escalation issues for permanent resolutions Maintain health of monitoring tools and reports data interactions / integrations Execute and follow up any and all issues arising from operational checks, tasks and monitors Tier II support Participate in technical projects through design, build, test and deploy phases Exchange Online related to exchange administration Day to day outlook / o Good to Have Skills : Microsoft Exchange

    15 years full time education

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