Customer Success Manager - West
Thane,Maharashtra Full Time Mumbai, India
Customer Success Team Full-time
Do you love to own customer’s KPIs?
Do you have the desire to explore multiple business verticals at a go?
Are you passionate about investing in people & nurturing them?
Then this is the role for you!
The Impact you will create in the Job :
You will drive client retention, customer satisfaction, upselling and cross-selling.
Understand technical roadblocks and make recommendations on solution implementation and core integrations to clients using Netcore to overcome them
You will be the voice of the customer when engaging with internal teams
Collaborate with a team of experienced professionals and driving them in the marketing automation space towards value-based selling with a customer-centric approach.
Maintaining and expanding on excellent executive client relationships as well as building strong internal relationships across the departments to deliver superior performance.
Investigate the core of the problem and suggest a long-term solution to it.
Work on sales strategy in generating and developing business growth opportunities, working collaboratively with net new customers, creating new opportunities.
Focus on Growth + Engagement + Integration
Work with internal account teams to identify and resolve renewal risk, identify expansion opportunities, build strategies to drive further customer adoption
Monitoring and managing the accounts to ensure higher ROI for the clients and extending end-to-end support throughout the customer lifecycle.
What we look for?
Transformational talent who shows leading attributes of Problem solving, Efficiency, Passion and Self direction.
A true partner and a concierge for our clients who can go out of his / her way to meet their KPIs.
Understanding of roles and responsibilities within organizations to understand who does what at a high level to involve the right people, at the right time
Strong analytical skills, in-depth knowledge about the communication channels and the marketing automation space.
Build and maintain relationships internally and externally with ease and manage expectations.
3-4 years of experience in a client-facing / account management role
Business savvy approach with consultative, problem solving, and issue resolution skills and works calmly under pressure.
Self-motivated, Self-starter and strategic mindset, quick learner.
Being first is in our nature. The first and leading AI / ML-powered marketing automation enabling better customer engagements for businesses of all sizes with cutting-edge technologies that include AI, automation, top-notch product experience, customer data platform, communication API and multi-channel client engagement options, - a comprehensive customer experience platform to enhance and exhilarate the client journey.
Netcore has a perfect combo of experience as well as agile mind. We are currently serving more than 70% of B2C Unicorns in India and 5000+ brands across 18 countries, making us among the top-rated marketing automation suite for enterprises.
Headquartered in Mumbai, we have our global footprints across 10 countries worldwide.
Being certified as a Great Place to Work for three consecutive years only reinforces Netcore’s principle of being a people-centric company where you will not be just an employee but a family member of the organisation.
A career at Netcore is more than just a job it’s an opportunity to shape the future. For more information, please visit netcorecloud.
com or follow us on LinkedIn.
What’s in it for you?
Immense growth, continuous learning and consult the top-notch brands
Work with some of the most innovative brains
Opportunity to explore your entrepreneurial mindset
Open culture where your creative bug gets activated.
If this sounds like a company you would like to be a part of, and a role you would thrive in, please don’t hold back from applying! We need your unique perspective for our continued innovation and success! So let’s converse! Our inquisitive nature is all keen to know more about you.