The Regional Investigations Program Manager Asia-Pacific (APAC), will implement the investigative framework for Amazon APAC and partner with local security, regional security, site managers and relevant business partners to mitigate business risk and fraud.
This individual will be a subject matter expert on investigative strategies and techniques and have the ability to share their expertise, and to coach and mentor colleagues at Amazon locations throughout APAC.
The Program Manager is a key member of the APAC Security Operations and Loss Prevention team and will report to the Director of Global Security Operations & Loss Prevention, APAC.
The position will work with operational teams, as well as cross-functional teams throughout the organization (i.e. Legal / HR / Finance), and be based in Bangalore or Mumbai.
The position will interact with numerous partners to drive goals and ensure appropriate theft and fraud controls are in place.
The ideal candidate will have strong problem-solving skills, excellent communication skills, use discretion when dealing with sensitive matters, possess good business acumen, and have the ability to work in a fast paced, evolving environment.
The Regional Investigations Program Manager will oversee security and fraud investigations for India, China, Japan, Singapore, Philippines and Australia (and other potential markets in APAC) this individual will also work in parallel with international colleagues and peers.
Serve as a subject matter expert on investigative strategies, techniques, and education / training. Provide investigative services and guidance for Amazon and work with cross-functional teams throughout the organization (Legal, Human Resources, Operations leadership, Finance, Field Security and Loss Prevention and other related areas).
Lead investigative strategy, deployment, and execution; plan and conduct investigative operations, oversee training and professional development of junior investigators in APAC.
Assist with the development and implementation of inventory loss monitoring tools to be used throughout the global and regional network.
Direct complex and cross border investigations into significant acts of wrongdoing against Amazon.
Determine strategy for highly sensitive and / or high profile investigations.
Develop and document standards for measuring efficiency and effectiveness of international investigative operations.
Maintain global loss and investigative metrics including a comprehensive case management system.
Develop and maintain relationships with international, federal, state, and local law enforcement agencies.
Manage third-party suppliers of domestic and international investigative services.
Support risk management programs.
Bachelor or Master’s Degree from an accredited university (majoring in Arts, Law, Business, Accounting or Computer-Data Science).
Certified Fraud Examiner (CFE) and / or Professional Certified Investigator (PCI) certification.
Certification and / or working knowledge of Wicklander-Zulawski interview techniques.
Five (5) or more years of experience managing investigations, preferably in a global organization.
Experience in managing and analyzing case management databases.
Experience in data mining techniques and related analytics to detect patterns indicative of fraud; including, but not limited to complex financial crimes, credit card fraud, internal misconduct, product theft and diversion, and abuse of Amazon systems ( both internal and external).
Knowledge of the law and legal systems as applied to interviews, evidence identification and management, arrest, and the litigation / judicial process in multiple Asian jurisdictions.
Knowledge of loss prevention mitigation techniques applicable to general retail and supply chain operations.
20-25% international travel required; may increase at times.
MBA or Master’s degree in a related field (e.g. Law / Accounting & Finance / Data Science).
Familiarity with Lean Six Sigma concepts (Black Belt certification a plus).
Certified Anti-Money Laundering Specialist (ACAMS).
Fluent in spoken and written English - additional Indian dialects and other Asian languages are a plus.
Experience in managing workplace violence and other complex security-related investigations.
Results oriented leader that possesses excellent oral and written communications skills, strong influencing skills, and is comfortable working in a fast-paced and multi-tasking environment.
Analytical leader experienced in performance based, action and results oriented management, strong project manager and effective problem-solver.
Proven ability to work with and effectively persuade facility leaders and senior management leaders.