Staff Technical Writer
Hyderabad, India
4d ago


The Experience Organization is made up of the collective minds of diverse individuals, contributing to building innovative software that make workflows smarter.

We embrace representation in and from all professional and personal backgrounds and cultures to help propel passion and innovation in all our products.


The Experience Organization is looking for great talent for our Product Content (Technical Writing). We have multiple roles open for this team and are looking for talent from all backgrounds and for multiple levels of expertise.

Please read further below about the specifics that we are looking for in Senior Technical Writer and Staff Technical Writer .

What you get to do in this role :

  • Create product documentation for developers and system administrators
  • Author in a variety of environments, Microsoft Word and DITA / XML
  • Research, write, and ensure the accuracy of content that covers current and future releases of our product
  • Review and edit best practice guides from SMEs
  • Analyze current product documentation to determine usability and make improvements as indicated
  • Continuously improve documentation by responding to and incorporating feedback from customers and internal users
  • Collaborate with other groups to create content for the ServiceNow development community
  • Qualifications

    To be successful in this role you have :

  • Min 10+ years of proven experience writing technical documentation in English
  • Ability to learn highly technical products quickly, using pre-release software and internal documentation
  • Demonstrated ability to translate complicated concepts into content that is accessible to audiences with mixed levels of expertise
  • Understanding of source control systems and maintaining multiple versions of content
  • Experience working in Scrum / Agile development environments
  • Ability to obtain information through research, interviews, and experimentation
  • Ability to work with geographically distributed team members and developers
  • Motivation and ability to be productive in a fast-paced, dynamic environment
  • Self-direction, flexibility, and an eagerness to learn
  • Experienced in DITA and topic-based writing
  • Familiarity with IT service management software (ITSM), PaaS, and SaaS
  • Experience with cloud management software products is preferred, but not required
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