Responsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications.
Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers.
Work with development teams to implement code for new user assistance mechanisms.
Create a variety of user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems.
Perform job task analyses and create user assistance design documents to identify common user tasks to be addressed through user assistance.
Collaborate with internal stakeholders to develop user assistance vision documents which will include the product use cases, common tasks, and user personas.
Recognize problems with and recommend enhancements for user assistance for group, team, and department and share with management.
Develop hands-on training course labs on a virtualization platform, Create lab modules that include scripts, plus other files needed for successful completion of the labs in creating training courses.
Participate in the validation testing of these labs to ensure delivery of a repeatable and predictable hands-on lab environment.
Respond to queries on help forums or mailing lists, and act as Subject Matter Expert (SME) for assigned products. Participate in internal tasks forces related to user assistance and other technical matters.
Participate in discussions at user assistance and feature team meetings. Ensure best practices for usability of user assistance by involving SMEs and customers in user needs analysis.
Develop and review certification exam items. Organize and teach course pilots and deliver train-the-trainer events to prepare instructors to teach the course.
Follow a prescribed learning plan to gain a thorough understanding of the product's technical details and functionality.
Job duties are varied and complex utilizing independent judgment. Demonstrate functional knowledge of Windows and Linux or UNIX.
Demonstrate understanding of four of the following technologies : XML, XHTML, XSL, DITA, CSS, DOM, RDBMS, CGI, PHP, REST, Java servlets, or XML schemas for user assistance types, and information and learning architecture.
Possess a degree, certificate, or relevant industry experience. Suggested majors include English, technical writing, communications, instructional design, software engineering, or computer science.
Minimum of 5+ years of user assistance development or relevant experience.