urgently Quality Analyst/day Shift
Frankfinn Aviation Services Pvt. Ltd.
Gurgaon
18d ago

Job Description

Opportunity to work with a Brand (World's No. 1 Air Hostess Training Institute)!!!

FRANKFINN AVIATION SERVICES PVT. LTD

Frankfinn is one of the premier vocational training institutes Corporate Company in India. Since its inception in 1993, it has been consistently growing and is today recognized as the World's No.

1 airhostess training institute. With a unique curriculum, pedagogy and innovative programs it has chartered a unique and high growth path not only in aviation but also in hospitality, travel management and customer service.

Job Description : To Audit the number of calls given by the organization on a daily basis.

Record feedback and to let the customer service representative know about his / her areas of improvements.

Bring in necessary changes to the process and constant updating of Centre core process.

To check if CSR has used the right telephone etiquettes and followed appropriate hold procedures and has given a proper resolution for the request.

Job Location : Frankfinn Aviations, Unitech Cyber Park, Tower B, 5th Floor, Sec-19, Gurgaon. Salary : upto 25K Eligibility :

Should be from BPO -Voice Process Background

Should have minimum 1 year experience in Quality Analysis,feedback,escalation

BPO exposure is mandatory

Excellent communication skills

Interested Candidates can apply on shweta.kamboj frankfinn.com or can call on 8448993692 / 8376018542

HR-Recruitment Team

Salary : INR 2,00,000 - 3,00,000 P.A.

Industry : Education / Teaching / Training

Functional Area : ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category : Quality

Role : Quality Assurance / Quality Control Executive

Employment Type : Permanent Job, Full Time

Keyskills : Customer ServiceCall CenterCallingFeedback

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