Sr. Business Analyst

GE Appliances

Hyderabad, TG, Telangana, India

11h ago

The Challenge

Factory service is going through DT transformation and supporting Zero Distance initiatives. This new individual will support Factory Service / Zero Distance Projects.

What you will Do

Individual contributor role who collaborates with cross-functional Business and DT teams to implement new capabilities or improve existing capabilities and / or business processes for Field Service team.

Contribute to the short-and long-term planning sessions to understand business goals and direction.

Responsible for working with clients to identify and document user stories, business requirements, and process maps

Assisting in designing and developing solutions on the Salesforce platform

Coordinating deployments for the Salesforce team

Integration of Salesforce with other business systems

Prioritizing new capabilities, communicate frequent updates to all stakeholders, and oversee system launches.

Identify and assess potential for new technologies to drive improvements to the user experience with the goal to boost sales and customer satisfaction.

Collaborate with the technical team, business clients, and EA Architects to assess outsourcing vs. in-house capability to identify and onboard suppliers as needed for new technologies or development work.

Define, track, and report on field service metrics that align with the business strategy.

Manage scope changes by negotiating with business stakeholders and technical team, including clear communication on the impact of scope change to other priorities, timeline, or cost.

What you need to Succeed

Bachelor's Degree in Computer Science or related field

A minimum of 5 years of Business Analyst and / or managing client-facing projects or system operations.

Salesforce.com experience

Strong passion for the ownership experience, and field service.

Proficient in writing detailed, solid business requirements

Ability to actively listen and facilitate moving a diverse group to consensus, including a strong track history of written and verbal communications to update stakeholders and provide direction to team members.

Strong prioritization skills required to manage all in-flight and pending tasks appropriately.

Ability to work effectively in a highly dynamic environment

Ability to work with a sense of urgency on assigned tasks

Ability to take direction on action plan tasks and work collaboratively within a team

Strong written and verbal communication skills

Proven technical, analytical and problem-solving skills

Self-motivated, willing and eager to learn current and new technologies

Ability to work both independently and as part of a collaborative team

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