At Cashfree, we are building innovative solutions in payments and banking for Indian businesses.
We are fast-growing, profitable and based out of Bangalore.
Cashfree is backed by Y Combinator and other leading investors.
Learn more about us at Cashfree.com We are looking for a Customer Support and Operations Lead.
This is a get-your-hands-dirty role.
You will be exposed to all the functions of the company except writing code.
The role involves : - Attending to customer and support queries quickly over email, chat and telephone.- We need to provide quick, intelligent solutions to questions asked by businesses and their customers.
In the process, we need to coordinate with multiple financial institutions and banks.
Quick and correct communication makes us look good.
We need to guide these folks from signing up to their first payment.
For every business, we need to verify the documents submitted and draft contracts.
Also need to ensure all the services we are offering are working correctly and activated for a particular merchant.
The objective is to do a better job than the founders.We work on trust and mutual respect.
Skills : - Customer Success, Inside Sales, Customer Acquisition, Account Management and Tech Support