Windows Engineer
Barclays
Pune, IN
15d ago

Description

Job Title : Windows Engineer

Location : Pune

IAR : The role is not applicable to the UK Senior Managers Regime’ or Certified Regime’

To work as a team member of the IT support team to provide expert Second level IT Support for WINDOWS Servers Infrastructure of Barclay’s.

This will include ensuring all Incidents / Requests / Problems / Change Tasks recorded are closed within agreed SLA’s. This is a privileged position and as such requires individuals with the utmost integrity.

The role holder will require a high level of Commitment, impeccable personal skills, technical skills and expertise required to perform the specific requirements of the role.

The successful candidate will be responsible for :

  • Reactive and pro-active resolution of Incidents, performing Changes, Upgrades to existing Windows Server Infrastructure
  • Support of Windows Clusters, antivirus, backups, deployment tools and monitoring tools, capacity management, Active Directory
  • Implementation of Business driven changes and requests
  • Problem resolution including : problem management, root cause analysis and implementation of remedies.
  • Knowledge and use of the change / configuration management system
  • The provision of advice and consultancy aimed at minimizing the occurrence and impact of service incidents through process improvement.
  • Contribution to constant Service Improvements
  • What will you be doing?

  • Establishing and agreeing the requirements for resource to ensure skills are available to meet current and future work demands of the role.
  • Support processes (currently aligned to ITIL best practice).
  • Compliance of all risk and audit requirements.
  • Ensures that all requests from users for assistance are handled promptly and effectively.
  • Regularly monitors the incidents, status and speed of resolution of enquiries and problems; is pro-active in devising improvements and recommending changes to systems, products or services.
  • What we’re looking for :

    Personal attributes essential to performing role including competencies, expertise, knowledge, and experience. Note : experience requirements must not be in the form of years (minimum or otherwise).

  • Knowledge of Windows infrastructure (Windows 2003 / 2008 / 2012 Server, Managing Active Directory, DHCP / DNS servers and activities, Domain controller, Windows Clusters, DFS, TCP / IP)
  • Scripting knowledge ( Powershell, VBscript etc)
  • Fluent English communication skills and should possess Logical problem solving techniques, backed by tenacity to resolve customer problems.
  • Experience in 2nd Level support in similar environment for Windows Servers
  • Skills that will help you in the role :

    The following areas are of interest if candidates have experience in them, but are not essential :

  • Ability to analyse data
  • Bachelors or equivalent
  • Understanding and experience using Agile & Lean methodologies
  • PowerShell / C# Skills
  • Where will you be working?

  • Pune
  • Interested and want to know more about Barclays? Visit for more details.

    Our Values

    Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues.

    Simply put, success is not just about what you achieve, but about how you achieve it.

    Our Diversity

    We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

    Our Benefits

    Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances.

    These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be.

    We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us.

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