Sr. Technical Consultant_L2-Cisco R&S
Diverse Lynx India
Gurgaon, Haryana, IN
4d ago

Responsibilities : -

  • Critical & Major Incident management
  • Support SME in Problem management
  • Change & Operational Project Management
  • Patch & Release Management
  • Capacity Management
  • Knowledge management (KEDB)
  • Documentation and Reporting
  • Getting resolution from Third parties, Vendors / OEM and suppliers for fault
  • Effective handling of Technical Escalations
  • Ensure Service Delivery as per agreed SOW / SLA
  • Provide support to SME RFO / RCA (Root cause analysis) and Preventive maintenance
  • Participate in assess Risk and Impact.
  • Take initiatives in learning, certifications & evaluating new Networking Technology & Tools
  • Contributing in KEDB & MIS customer report preparation on technology part
  • Skills : -

  • Rich Hands-on experience of implementing of respective Routing, Switching & Wireless solutions, OEM such as CISCO, AVAYA, ALu, JUNIPER, ARUBA.
  • Good understanding and Hands on Routing technologies like BGP, OSPF, EIGRP, HSRP, VRRP etc.
  • Good Understanding and Hands on Switching technologies like STP, RSTP, VLAN's, VPC, link-aggregation etc.
  • Good understanding about IPSEC, Firewall - Netscreen, SSG, SRX
  • Excellent Troubleshooting, analyzing & managing the critical Incidents, Problem tickets
  • Experience in designing POA for complex Change / Project.
  • Good knowledge in preparing RFO, RCA's, documentation, Knowledge Bank.
  • Rich experience in handling of Project Implementation
  • Good understanding on NMS & troubleshooting tools (PRIME / SOLARWINDS / DNAC etc.)
  • Good understanding of ITIL & best practices.
  • CCNP / CCIE
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