Job posting end date :
04 / 30 / 2021
QUOTE & ORDER MANAGEMENT SPECIALIST
Responsible for all aspects of quotation and order management. Location for this position is India.
JOB DUTIES AND RESPONSIBILITIES
Responsible for efficient handling of customers enquiries.
Provide excellent response to end users and sales managers when taking purchase orders and answering requests for pricing, delivery, product and technical information.
Process customer inquiries, proposals, and enter orders accurately and in a timely manner, clean quotation, and sales order entry.
Prepare customer quotations based on application, specifications, costs, and pricing guidelines.
All technical & price working with global teams for the pricing / delivery time of parts to customers.
Responsible for the order creation in SAP and expediting feedback to customer
Resolve order related problems, discrepancies, and customer-related issues working with sales and product support teams.
Responsible for invoicing paperwork as required
Co-ordinate with Key / Site account management team to gain updates, confirmations, liaise issues and proactively drive excellent customer experience
Accountable for order backlog management of customers / territories assigned which includes also working with different departments to have orders delivered on time to customers.
Demonstrate cooperative team effort within the solutions group and the team.
Position requires excellent customer relation skills, ability to work within a team environment, and the ability to work in a very fast paced environment.
Actively participate in weekly team meetings and updates on RFQ / Quotes and order book.
Co-ordinate meeting with Supplying Locations / Logistic teams for quote to delivery process.
Proactive analysis on gap analysis for order completion.
Focus towards On-time deliveries to customers.
ESSENTIAL QUALIFICATIONS & EXPERIENCE
B-Tech / Diploma
4-6 years’ experience in a similar role
SAP working experience.
Supply Chain experience will be an added advantage
SKILLS AND ABILITIES
Able to collaborate with external and internal stakeholders
Proven customer handling skills and a customer satisfaction focus
Detailed understanding of quotation and order fulfillment processes
Basic understanding of relevant technologies
Basic understanding of commercial & Logistics.
Metso Outotec is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing, metals refining and recycling industries globally.
By improving our customers’ energy and water efficiency, increasing their productivity, and reducing environmental risks with our product and process expertise, we are the partner for positive change.